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Gallery images not showing in single product builder

This topic has 4 replies, 2 voices, and was last updated 4 months, 3 weeks ago ago by Tony Rodriguez

ziga32

Participant

July 25, 2024 at 13:00

Hello

I’m using single product builder with gallery module.
If I use either of these two options
https://i.imgur.com/5Zyc2qc.png
Product gallery thumbnails won’t show. Arows are visible btw.
https://i.imgur.com/Q0C0ZRE.jpeg

If I use this
https://i.imgur.com/UgRbP4s.png
Images show but are unclickable
https://i.imgur.com/VbzUqUW.jpeg

If I use this
https://i.imgur.com/jlADG1Z.png
images show ok
https://i.imgur.com/IODo17R.png

Here is the example link
https://dev.showroom.si/product/tango/

Before using the single product builder I tried using elemenor builder, but problem was the same

#406946 Copied Theme version: 9.3.15

3 Answers

Tony Rodriguez

Support staff

July 25, 2024 at 13:27

Hello, @ziga32,

Thank you for contacting us and for using XStore.

We kindly request that you update your XStore theme to the latest version (9.3.16) and the XStore core plugin to version (5.3.16). These updates are crucial for optimal performance and functionality of your site.

For details on the enhancements and fixes included in these updates, please refer to our changelog at:
(https://xstore.8theme.com/update-history/)

Additionally, we recommend reviewing our theme documentation for guidance on how to implement the updates effectively. You can access the documentation here:
(https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ )

Afterward, please check again.

We trust these resources will assist you in updating your site smoothly.

If the issue persists, please provide your site wp-admin access in private content area so that we can take a closer look at your settings and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#406956 Copied

ziga32

Participant

July 25, 2024 at 17:25

updating the theme did the trick, thank you!

#407011 Copied

Tony Rodriguez

Support staff

July 26, 2024 at 05:21

Hello, @ziga32,

We are glad that your issue has been successfully resolved. We hope everything meets your satisfaction.

Should you require further assistance, please do not hesitate to contact us.

Wishing you a pleasant day.

Best Regards,
The 8Theme Team

#407046 Copied
Tagged: fix woocommerce, gallery images, product image issues, single product builder, troubleshooting woocommerce, woocommerce, wordpress themes
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