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Gallery not showing for variable products – variation gallery disabled

This topic has 10 replies, 4 voices, and was last updated 4 years, 4 months ago ago by Rose Tyler

  • Avatar: studio6digital
    studio6digital
    Participant
    July 31, 2020 at 02:58

    The product gallery is no longer showing for variable products.

    ie. https://www.clubchefstore.com.au/chef-uniforms/footwear/stico-non-slip-clogs/

    This should have a product gallery showing below the image. It works OK on products without variations.

    ie. https://www.clubchefstore.com.au/knife-brands/club-chef-classic-forged/club-chef-4-piece-classic-forged-knife-set-1/

    We want gallery to work as per our other site, where variations do not affect the gallery.

    ie. https://www.chef.com.au/chef-uniforms/footwear/stico-non-slip-clogs/

    Thanks

    Please, contact administrator
    for this information.
    #246065 Copied Theme version: 6.3.9 WooCommerce version: 3.9
    9 Answers
    Avatar: John Holden
    John Holden
    Support staff
    July 31, 2020 at 05:57

    Hi,

    Go to Theme Options > Woocommerce (Shop) > Single Product Page > Variation Gallery

    Regards,
    Hung PD

    #246074 Copied
    Avatar: studio6digital
    studio6digital
    Participant
    July 31, 2020 at 06:05

    Thanks – it’s was off already. Turning on doesn’t affect / fix it and neither does turning it back off. The gallery and lightbox just won’t display either way.

    I basically don’t want the variations gallery – just the single overall gallery as assigned by the “Product Gallery” for each product. I don’t want the image to change when selecting a size / variation.

    I’m sure that’s how it used to work – something recently (theme update?) has changed that function.

    Thanks…

    #246076 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 31, 2020 at 08:03

    Hello,

    I see that WooCommerce plugin is out of date. Could you, please, update it to latest version and provide us with FTP access to your site to check the issue in more detail?

    Regards

    #246092 Copied
    Avatar: studio6digital
    studio6digital
    Participant
    July 31, 2020 at 23:59

    I am holding off updating WC to v4 due to a number of plugins still confirming compatibility, so would rather not update it yet.

    Please contact administrator
    for this information.
    #246187 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2020 at 12:27

    Hello,

    Sorry for the delay in answering.
    Some of additional plugins or changes in your child theme can be a reason for the problem, but the outdated version of WC is first thing that should be checked.
    Could you create a staging site (full copy of the existing one) and do the update/tests there? We are theme support and are able to help in case the problem is strictly related to the theme (is independent of 3rd party plugins and additional customization in files).
    Let us know the results of tests. Please note that the technicians team will be available from Monday only, due to the weekend.

    Regards

    #246269 Copied
    Avatar: studio6digital
    studio6digital
    Participant
    August 3, 2020 at 03:45

    OK, I have created a staging site and updated WC to latest with still the same result (no gallery for variable products).

    https://www.staging1.clubchefstore.com.au/chef-uniforms/footwear/stico-non-slip-clogs/

    Switching to the StoreFront theme displays the gallery as it should (see link below).

    https://www.dropbox.com/s/dqu95azwgm0sykg/gallery.png?dl=0

    Please contact administrator
    for this information.
    #246314 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 3, 2020 at 09:45

    Hello,

    It looks that one of the third-party plugins that you use requires the default WooCommerce gallery and slider. I have enabled support of the default WooCommerce gallery. Check now.

    Regards

    #246337 Copied
    Avatar: studio6digital
    studio6digital
    Participant
    August 5, 2020 at 05:53

    Yes, that’s great and working as it used to… thanks.

    Can you let me know exactly what you needed to do? Which plugin did you need to change the settings on?

    #246595 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 5, 2020 at 07:15

    Changes were done in files of the child theme.

    Regards

    #246597 Copied
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