Gallery not working + slides not responsive

Hello, Geert,

Thank you for reaching out to us and for choosing our template for your website.

Please provide temporary wp-admin access and screenhots of problems.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Thank you for your cooperation.

Kind Regards,
8theme team

Hello, @Geert,

Thank you for your response.

Following our recent evaluation of your website, We have identified an error that seems to be associated with the WordPress memory limit. For your reference, a screenshot of the error can be viewed at the following link: https://imgur.com/8qEykRE

We respectfully recommend that you reach out to your hosting provider to address this issue. Once they have resolved the matter, please ensure that you clear your site’s cache before conducting a subsequent review.

We trust that you will find this information useful and remain at your disposal for any further assistance you may require.

We also suggest that you ensure your server aligns with the requirements specified in the following link: https://imgur.com/QQuzQSx -To facilitate this, please reach out to your service provider.

Warm regards,
The 8Theme Team.

Hello, @Geert,

1/ Upon reviewing your website, we have identified an internal server error that may be affecting its functionality. For your convenience, we have attached a screenshot that illustrates the issue in question. https://imgur.com/EhaiPSL

We kindly request that you reach out to your hosting service provider at your earliest convenience to address and resolve this matter. Your service provider should be equipped to diagnose and rectify the error promptly.

Additionally, we recommend that you review the following article, which provides further insights and potential solutions related to this type of error. We believe you may find it informative and helpful in preventing similar issues in the future. https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

2/ Also, we have determined that the current issue originates from the caching system that is active on your site. We kindly request that you temporarily deactivate any caching mechanisms, including CDN or server cache, and then re-evaluate the situation. https://imgur.com/JWtEo1B

We trust that this action will rectify the problem at hand.

Best regards,
The 8Theme Team

Hello, @Geert,

Thank you for your response.

We’ve found that the gallery element can work inside Section but not inside the new flexbox Container. This problem will be forwarded to your dev team.

Meanwhile, please provide FTP access.

We have a lot of requests, so you may face a delay in answering, we apologize in advance and hope for your patience.

About this page, https://charisma-online.be/wordpress/haaraccessoires/ , pelase check now https://prnt.sc/Jh5iMiljkRhI

Kind Regards,
8theme team

Hello, @Geert,

Thank you for your response.

If you do not want to wait, as a temporary solution, use the default Gallery widget https://prnt.sc/d8dQdVbMZdUh , it works inside the container.

Kind Regards,
8theme team

Hello, @Geert,

Our dev team added this task to our task list. But we need more time to fix this, we will continue work on our own test sites.
We’ve activated PRO Elements plugin on your site, so not you can use more elements. Please try, or disable the PRO Elements plugin if it will not be needed.

Kind Regards,
8theme team

Hello, @Geert,

Thank you for letting us know and for understanding!

Kind Regards,
8theme team