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Gallery not working + slides not responsive

This topic has 14 replies, 3 voices, and was last updated 1 years ago ago by Rose Tyler

Geert

Participant

November 13, 2023 at 14:36

Hello, I just bought your template. It seems like the gallery is not showing on my pages. It shows perfectly in backend (elementor – see screenshot: https://prnt.sc/KTNIy0Ol9o-q) but not showing on my pages… (see screenshot: https://prnt.sc/4btCNs2FrGV2). I’ve added a lot of galleries on different pages but none are showing up…

Second problem: I’m using the slides but this does not seem very responsive. The text is partly hidden on mobile.

Can you help me with these problems? Thanks!

#373617 Copied Theme version: 9.2.3 WooCommerce version: 8.2.2

13 Answers

Rose Tyler

Support staff

November 13, 2023 at 16:47

Hello, Geert,

Thank you for reaching out to us and for choosing our template for your website.

Please provide temporary wp-admin access and screenhots of problems.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Thank you for your cooperation.

Kind Regards,
8theme team

#373640 Copied

Geert

Participant

November 13, 2023 at 16:59

You can find my admin access in the private content area.

Thanks a lot!

Please contact administrator
for this information.

#373642 Copied

Tony Rodriguez

Support staff

November 14, 2023 at 07:07

Hello, @Geert,

Thank you for your response.

Following our recent evaluation of your website, We have identified an error that seems to be associated with the WordPress memory limit. For your reference, a screenshot of the error can be viewed at the following link: https://imgur.com/8qEykRE

We respectfully recommend that you reach out to your hosting provider to address this issue. Once they have resolved the matter, please ensure that you clear your site’s cache before conducting a subsequent review.

We trust that you will find this information useful and remain at your disposal for any further assistance you may require.

We also suggest that you ensure your server aligns with the requirements specified in the following link: https://imgur.com/QQuzQSx -To facilitate this, please reach out to your service provider.

Warm regards,
The 8Theme Team.

#373672 Copied

Geert

Participant

November 14, 2023 at 09:17

Hello,

I increased wp-memory limit but it is still the same.

Strange thing is: on this page the gallery seems to work: https://charisma-online.be/wordpress/haaraccessoires/

But if you look at the gallery on mobile, it is covering the footer as you can see in this screenshot: https://prnt.sc/sqeNwzgoh6t3

thanks a lot!

#373693 Copied

Tony Rodriguez

Support staff

November 14, 2023 at 09:50

Hello, @Geert,

1/ Upon reviewing your website, we have identified an internal server error that may be affecting its functionality. For your convenience, we have attached a screenshot that illustrates the issue in question. https://imgur.com/EhaiPSL

We kindly request that you reach out to your hosting service provider at your earliest convenience to address and resolve this matter. Your service provider should be equipped to diagnose and rectify the error promptly.

Additionally, we recommend that you review the following article, which provides further insights and potential solutions related to this type of error. We believe you may find it informative and helpful in preventing similar issues in the future. https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

2/ Also, we have determined that the current issue originates from the caching system that is active on your site. We kindly request that you temporarily deactivate any caching mechanisms, including CDN or server cache, and then re-evaluate the situation. https://imgur.com/JWtEo1B

We trust that this action will rectify the problem at hand.

Best regards,
The 8Theme Team

#373697 Copied

Geert

Participant

November 14, 2023 at 11:08

Hello

I just contacted my hosting. I’ve chatted for about an hour with them, as they did not understand the problem.

They deleted the Varnish cache but the problem still is there. Can you please help me with this?

Also did you check this problem? Or is that also a caching system issue?

But if you look at the gallery on mobile, it is covering the footer as you can see in this screenshot: https://prnt.sc/sqeNwzgoh6t3

Thanks!

#373714 Copied

Rose Tyler

Support staff

November 14, 2023 at 13:49

Hello, @Geert,

Thank you for your response.

We’ve found that the gallery element can work inside Section but not inside the new flexbox Container. This problem will be forwarded to your dev team.

Meanwhile, please provide FTP access.

We have a lot of requests, so you may face a delay in answering, we apologize in advance and hope for your patience.

About this page, https://charisma-online.be/wordpress/haaraccessoires/ , pelase check now https://prnt.sc/Jh5iMiljkRhI

Kind Regards,
8theme team

#373731 Copied

Geert

Participant

November 14, 2023 at 15:27

Hello,

Here you can find SFTP access.

Best regards

Geert

Please contact administrator
for this information.

#373746 Copied

Rose Tyler

Support staff

November 14, 2023 at 18:05

Hello, @Geert,

Thank you for your response.

If you do not want to wait, as a temporary solution, use the default Gallery widget https://prnt.sc/d8dQdVbMZdUh , it works inside the container.

Kind Regards,
8theme team

#373774 Copied

Geert

Participant

November 15, 2023 at 08:56

Hello,

very important to notice: My website is live on the root of my domain: https://charisma-online.be/ so I’m not working on https://charisma-online.be/wordpress anymore.

#373805 Copied

Rose Tyler

Support staff

November 15, 2023 at 17:31

Hello, @Geert,

Our dev team added this task to our task list. But we need more time to fix this, we will continue work on our own test sites.
We’ve activated PRO Elements plugin on your site, so not you can use more elements. Please try, or disable the PRO Elements plugin if it will not be needed.

Kind Regards,
8theme team

#373843 Copied

Geert

Participant

November 16, 2023 at 11:02

This gallery (PRO elements) works perfectly! Thank you so much!

#373897 Copied

Rose Tyler

Support staff

November 16, 2023 at 11:13

Hello, @Geert,

Thank you for letting us know and for understanding!

Kind Regards,
8theme team

#373899 Copied
Tagged: fix woocommerce gallery, non-responsive slides woocommerce, responsive issue wordpress gallery, woocommerce gallery issues, woocommerce template troubleshooting, wordpress slides not responsive, wordpress template problems
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