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Gallery of thumbnails in each product does not showing

This topic has 11 replies, 3 voices, and was last updated 3 months, 3 weeks ago ago by Tony Rodriguez

costas

Participant

July 19, 2024 at 18:49

The gallery of thumbnails in each product does not showing, i don’t know why the theme is update and before 1 day is working perfect

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#405923 Copied Theme version: 9.3.15

10 Answers

Tony Rodriguez

Support staff

July 20, 2024 at 06:44

Hello, @costas,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask you to clear your browser’s cache and then revisit your site.

For your reference, we have selected the gallery type under XStore Builders > Single Product Builder via the Customizer, and the settings have been published.

Please refer to the image provided in the private content area for further clarification.

Should you require any additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

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#405956 Copied

costas

Participant

July 20, 2024 at 14:26

Can you please explain to me what changes you made step by step?

I have the same problem in second website with same problem if you can to check and this you would help me a lot.
I have change the image show to sideways but is not clickable and in slider doesn’t change image.

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#406015 Copied

Rose Tyler

Support staff

July 21, 2024 at 14:36

Hello, @costas,

We can’t log in using the credentials you provided, unfortunately. Please check wp-admin access.

Also, we would recommend you apply patches – https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

Best Regards,
8Theme’s Team

#406172 Copied

costas

Participant

July 21, 2024 at 20:29

Please check now the credentials!

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#406204 Copied

Tony Rodriguez

Support staff

July 22, 2024 at 06:05

Hello, @costas,

Thank you for providing us with the wp-admin login details.

1/ Upon reviewing your site, we have noticed that it is currently running an outdated version of the XStore theme and core plugin.

We kindly request that you update your XStore theme to the latest version (9.3.15) and the XStore core plugin to version (5.3.15). These updates are crucial for optimal performance and functionality of your site.

For details on the enhancements and fixes included in these updates, please refer to our changelog at:
(https://xstore.8theme.com/update-history/)

Additionally, we recommend reviewing our theme documentation for guidance on how to implement the updates effectively. You can access the documentation here:
(https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ )

Afterward, please check again.

We trust these resources will assist you in updating your site smoothly.

2/ Afterward, we would recommend you apply patches – https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

3/ Please select the gallery type under XStore Builders > Single Product Builder via the Customizer, and the settings have been published.

Please refer to the image provided in the private content area for further clarification.

Should you require any additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#406224 Copied

costas

Participant

July 22, 2024 at 06:44

Can you please to this update for me because in last time to try the whole website was down something broke in Theme.

#406227 Copied

Tony Rodriguez

Support staff

July 22, 2024 at 07:11

Hello, @costas,

We kindly request that you perform a backup of your database and files prior to initiating the theme update. Please inform us once this has been completed.

Our team will proceed with updating the Xstore theme and core plugin on your site, which will address the issue you are experiencing.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#406242 Copied

costas

Participant

July 22, 2024 at 11:22

I have create back up from updraftplus and from server i have one day before

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#406312 Copied

costas

Participant

July 22, 2024 at 11:23

let me know if you need anything more from me

#406314 Copied

Tony Rodriguez

Support staff

July 22, 2024 at 11:40

Hello, @costas,

Thank you for your prompt response.

We are pleased to inform you that we have successfully updated the XStore theme and core plugin on your website. Additionally, all necessary patches have been applied.

Please clear your browser cache to ensure optimal performance and check your site again.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#406319 Copied
Tagged: fixing woocommerce gallery, product image display problem, product thumbnail troubleshooting, resolve woocommerce issues, woocommerce templates fix, wordpress ecommerce solutions, wordpress gallery thumbnails
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