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Get 500 error when edit and do “publish” with Elementor editor

This topic has 5 replies, 3 voices, and was last updated 6 months, 1 weeks ago ago by Andrew Mitchell

baibao

Participant

April 16, 2024 at 11:51

I test on the localhost it works fine, not sure it’s due to the system resource or actually a code. Please help check on it.

Please, contact administrator
for this information.

#391853 Copied Theme version: 9.3.6

4 Answers

Tony Rodriguez

Support staff

April 16, 2024 at 12:19

Hello, @baibao,

Thank you so much for purchasing our theme and contacting our support center.

Please read this topic:

https://www.8theme.com/topic/server-error-500-when-updated-publishing/

We hope this helps. Should you require further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

#391860 Copied

baibao

Participant

April 18, 2024 at 04:44

I’ve tried it but seems like that it doesn’t work everytime. some can do publish sometimes it cannot.

I mostly disable all of the plugins.
and here is the PHP info
PHP Version: 8.1.28
PHP Memory Limit: 300M
PHP Max Input Vars: 1000
PHP Max Post Size: 100M

#392047 Copied

Tony Rodriguez

Support staff

April 18, 2024 at 05:17

Hello, @baibao,

Thank you for your response.

1/ 500 errors are server errors originating from your website’s server environment.
It is independent of our theme. Please contact your service provider and ask them to fix it.

2/ Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please set the increase max execution time & max input vars minimum 3000 -Check the image for specific requirements here: https://imgur.com/wKn5z6x

For this please contact your service provider and ask them to fix this.

After that, Please clear your browser cache and check again.

We hope this helps.

Thank you for your understanding. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team

#392050 Copied

Andrew Mitchell

Support staff

May 10, 2024 at 09:59

Dear baibao,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#394607 Copied
Tagged: 500 error solution, best selling woocommerce, elementor editor error, elementor publishing problem, fix woocommerce error, woocommerce themes issue
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Get 500 error when edit and do “publish” with Elementor editor

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