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Get message no permission with ajax calls when im not logged in

This topic has 10 replies, 2 voices, and was last updated 1 days, 12 hours ago ago by Luca Rossi

Jborg

Participant

March 27, 2025 at 15:26

On frontpage it fetches products, but it doesn’t work if you are not logged in,
The message says “You don’t have permissions to change this setting”.

Looks like it is related only to Ajax calls.

All is updated to latest version on Xstore theme and plugin,

Have an identical site with Xstore version Version: 9.4.7 and all works with exactly same setup.

Files is visible for topic creator and
support staff only.

#438888 Copied

9 Answers

Luca Rossi

Support staff

March 27, 2025 at 18:08

Dear @Jborg,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#438918 Copied

Jborg

Participant

March 27, 2025 at 20:15

yes, no problem

Content is visible for topic creator and
support staff only.

#438926 Copied

Luca Rossi

Support staff

March 28, 2025 at 07:35

Hi @Jborg,

Can you please whitelist the following IP addresses?

– 116.111.184.133
– 2a09:bac5:d469:25d7::3c5:31

Thank you!

#438947 Copied

Jborg

Participant

March 28, 2025 at 09:20

Fixed whitelisting.
Test now

#438969 Copied

Luca Rossi

Support staff

March 28, 2025 at 10:56

Dear @Jborg,

We hope this message finds you well.

After switching to the XStore parent theme on your staging site (https://staging.woodyhabo.se), we have confirmed that the product widget is now loading correctly.

It appears that there are numerous custom code modifications within your XStore child theme. We kindly recommend reviewing these customizations carefully, as they may be the source of the issue.

Please let us know if you need any further assistance.

Best regards,
The 8Theme Team

#438998 Copied

Jborg

Participant

March 28, 2025 at 12:10

Hi, no it does not work when enabling parent theme.
The problem is only when you are not logged in.
So when you change theme, you have to log out to check the error.

#439021 Copied

Luca Rossi

Support staff

March 28, 2025 at 13:50

Dear @Jborg,

We hope this message finds you well.

Kindly take a moment to review the recorded video available at the following link:
https://www.awesomescreenshot.com/video/38152954?key=a6e146c4f71ac78dc7ee2f71c6bcc1b9

This video was created on your staging site:
https://staging.woodyhabo.se/

Please note the following configuration details during the recording:

– The XStore parent theme is currently active.
– Some third-party plugins have been temporarily deactivated.

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#439040 Copied

Jborg

Participant

March 28, 2025 at 19:12

Solved it, it was an external plugin. Thanks

#439084 Copied

Luca Rossi

Support staff

March 29, 2025 at 09:41

Glad to hear everything is working fine now.

Best Regards,
8Theme’s Team

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