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Get Product page Error When Activated Child theme

This topic has 2 replies, 2 voices, and was last updated 1 years, 1 months ago ago by Rose Tyler

Qasim

Participant

September 18, 2023 at 17:51

We are facing the issue that when we activate the child theme, the product page that we have setup, gets override. We don’t want that.
When we activate, the product page get’s empty and we lose over work.
We need to add the child theme because we have added a lot of custom code on the site and we want to keep updating our theme files. Can you go in the site and check why this issue is happening

#367799 Copied Theme version: 9.1.13 WooCommerce version: 8.0.3

1 Answer

Rose Tyler

Support staff

September 18, 2023 at 18:54

Hello, Qasim,

Thank you for contacting us and for using XStore.

Please note that the child theme does not inherit the theme options of the parent theme, if you enable the child theme, you need to import options from the parent theme.
Go to Theme Options (when the parent theme is activated) > Import/Export > download the export file. After that activate the child theme > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the child theme.

Kind Regards,
8theme team

#367805 Copied
Tagged: activating child theme, child theme troubleshooting, product page issue, woocommerce product page, woocommerce template errors, wordpress child theme, wordpress error solutions
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