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Getting 404 error when click tabs on Vendor Dahsboard settings

This topic has 5 replies, 2 voices, and was last updated 3 minutes ago ago by Rose Tyler

  • Avatar: harshana
    harshana
    Participant
    February 26, 2025 at 06:48

    refer the given screen shots. you can see when I go to the vendors settings in dashboard 404 page is appear

    Files is visible for topic creator and
    support staff only.
    #435410 Copied
    4 Answers
    Avatar: harshana
    harshana
    Participant
    February 26, 2025 at 07:06

    not only setting every tabs in Dashboard

    #435411 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 26, 2025 at 08:43

    Hello,

    Thank you for reaching out to us.

    1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    2/ Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
    If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact the support of vendor plugin.

    Best regards,
    8Theme’s Team

    #435423 Copied
    Avatar: harshana
    harshana
    Participant
    February 26, 2025 at 11:15

    this is a screen record

    Content is visible for topic creator and
    support staff only.
    #435455 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 26, 2025 at 11:30

    Hello,

    Could you please test if the same issue occurs when using a default theme, such as Storefront? (go to Appearance > Themes).
    If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact the support of vendor plugin.

    Best regards,
    8Theme’s Team

    #435459 Copied
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