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Getting a fatal Error code on my website

This topic has 11 replies, 2 voices, and was last updated 1 years, 7 months ago ago by Rose Tyler

Meghan

Participant

April 17, 2023 at 23:28

I keep getting a fatal error code on my website and I need this fixed as fast as possible. This is a copy of the code that I am getting.

Fatal error: Uncaught Error: Cannot use object of type WP_Error as array in /home/650203.cloudwaysapps.com/kkqdxptuuh/public_html/wp-content/themes/xstore/framework/patcher.php:136 Stack trace: #0 /home/650203.cloudwaysapps.com/kkqdxptuuh/public_html/wp-content/themes/xstore/framework/patcher.php(102): Etheme_Patcher->get_patches() #1 /home/650203.cloudwaysapps.com/kkqdxptuuh/public_html/wp-content/themes/xstore/framework/panel/panel.php(565): Etheme_Patcher->get_available_patches() #2 /home/650203.cloudwaysapps.com/kkqdxptuuh/public_html/wp-includes/class-wp-hook.php(308): EthemeAdmin->et_add_menu_page() #3 /home/650203.cloudwaysapps.com/kkqdxptuuh/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters() #4 /home/650203.cloudwaysapps.com/kkqdxptuuh/public_html/wp-includes/plugin.php(517): WP_Hook->do_action() #5 /home/650203.cloudwaysapps.com/kkqdxptuuh/public_html/wp-admin/includes/menu.php(155): do_action() #6 /home/650203.cloudwaysapps.com/kkqdxptuuh/public_html/wp-admin/menu.php(420): require_once(‘/h in /home/650203.cloudwaysapps.com/kkqdxptuuh/public_html/wp-content/themes/xstore/framework/patcher.php on line 136
There has been a critical error on this website. Please check your site admin email inbox for instructions.

Please, contact administrator
for this information.

#353508 Copied Theme version: 9.1.1 WooCommerce version: 7.6.0

10 Answers

Rose Tyler

Support staff

April 18, 2023 at 06:43

Hello, Meghan,

Thank you for contacting us and for using XStore.

Please provide temporary wp-admin and FTP access, so we can take a closer look.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Thank you for your cooperation.

Kind Regards,
8theme team

#353527 Copied

Meghan

Participant

April 25, 2023 at 03:23

Sent info in private content area

Please contact administrator
for this information.

#354406 Copied

Meghan

Participant

April 25, 2023 at 03:26

Additional Info in private content area

Please contact administrator
for this information.

#354407 Copied

Rose Tyler

Support staff

April 25, 2023 at 07:28

Hello, Meghan,

Please download patcher.php file by this link – https://we.tl/t-DdaVTrFxvy and re-upload it into xstore/framework folder via FTP to fix the Fatal error.
Let us know the result.

Kind Regards,
8theme team

#354421 Copied

Meghan

Participant

April 25, 2023 at 18:12

I will try the one from this link but the one currently in the theme keeps changing my home page. Not good.

#354497 Copied

Rose Tyler

Support staff

April 26, 2023 at 08:31

Dear, Meghan,

Have you uploaded the new patcher.php file to your website?
If you require any additional assistance, please provide a detailed description of the problem and any relevant screenshots. We look forward to hearing from you.

Kind Regards,
8theme team

#354528 Copied

Meghan

Participant

April 28, 2023 at 20:05

even after doing the patch I am still having issues with products disappearing from my site.

Please contact administrator
for this information.

#354866 Copied

Rose Tyler

Support staff

April 30, 2023 at 07:34

Hello, Meghan,

Please describe the “products disappearing” problem in more detail with screenshots and URLs.

After that provide correct wp-admin and FTP access (please check them before replaying).

You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready images there and provide us with URLs.

Kind Regards,
8theme team

#354921 Copied

Meghan

Participant

May 2, 2023 at 01:43

As soon as it happens again I will try to get pictures and full details.

#355067 Copied

Rose Tyler

Support staff

May 2, 2023 at 07:49

Hello, Meghan,

Thank you for your reply and understanding.

Kind Regards,
8theme team

#355086 Copied
Tagged: error, fatal, solve, themes, woocommerce, wordpress
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