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Getting customer complaints about ajax add to cart

This topic has 4 replies, 2 voices, and was last updated 9 years, 6 months ago ago by Eva Kemp

Jimbo

Participant

May 19, 2015 at 18:24

Hi,

I am getting complaints from customers that when they have added an item to their cart that the ajax add to cart just spins with a black dotted circle and cant go no further??

I could lose customers this way, luckily a customer called me to tell me he could not order online!

Also if I disable ajax add to cart it changes all my buttons, some are filled and some have borders!?

I need this looking at asap please as my website is live for customers.

website in private content

Please, contact administrator
for this information.

#64829 Copied

3 Answers

Eva Kemp

Support staff

May 19, 2015 at 19:09

Hello,

Please provide us with a page link where you see the issue.

Thank you.
Regards,
Eva Kemp.

#64837 Copied

Jimbo

Participant

May 20, 2015 at 17:23

Eva,

Link was in private content, you did not look?

All buttons have now changed since I disabled Ajax add to cart.

How can I change border to different colour?

Thanks

#65043 Copied

Eva Kemp

Support staff

May 21, 2015 at 10:16

Hello,

Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#65190 Copied
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