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Getting default woocommerce emails for new account

This topic has 10 replies, 3 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

Seema

Participant

September 25, 2023 at 21:38

I am using your email builder, but still I am getting default woocommerce emails for new account and password resent links.

Please check this https://prnt.sc/EoJ6c8yL1SLj

While I have setup this https://prnt.sc/XjZc6YvARxHT

Can you help me with this?

#368520 Copied Theme version: 9.1.14 WooCommerce version: 8.1.1

9 Answers

Tony Rodriguez

Support staff

September 26, 2023 at 05:47

Hello, @Seema,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We hope this message finds you well.

We kindly request you to review and adhere to the instructions provided in the following topic: https://www.8theme.com/topic/woocommerce-email-builder-wp-sends-system-standard-template-not-from-the-builder/

We trust that this will effectively resolve the issue you are currently facing.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

#368537 Copied

Seema

Participant

September 26, 2023 at 12:26

I have read the article.

The template name is same in both email builder as well default template. It says New account.

But still only default emails are going

#368601 Copied

Tony Rodriguez

Support staff

September 26, 2023 at 13:26

Hello, @Seema,

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

#368607 Copied

Seema

Participant

September 26, 2023 at 22:11

Here are the login details

Please contact administrator
for this information.

#368638 Copied

Rose Tyler

Support staff

September 27, 2023 at 08:55

Hello, @Seema,

We hope this message finds you well.
1/ We are writing to inquire if other types of letters work without this issue. Could you please verify this for us?
2/ Additionally, we would like to know if you have encountered similar problems on your other websites.
3/ Make sure that the problem is not caused by a 3rdparty plugin on your site or additional code.

Thank you for your cooperation.

Kind Regards,
8theme team

#368664 Copied

Seema

Participant

September 27, 2023 at 10:02

Hi,

Thank you for your response.

1. All other emails are going fine.
2. We have not encountered this issue with other websites.
3. We are not using any other custom code or plugin for emails

#368673 Copied

Rose Tyler

Support staff

September 27, 2023 at 11:53

Hello, @Seema,

As an option, you could try deleting the current letter that was created using the builder and creating a new one.
It is also possible that this issue is due to your website being hosted on GoDaddy, as there may be additional email settings there.

Kind Regards,
8theme team

#368684 Copied

Seema

Participant

September 27, 2023 at 13:25

ok.. I will check and update you

#368697 Copied

Rose Tyler

Support staff

September 28, 2023 at 07:14

Hello, @Seema,

Ok. Take your time.

Kind Regards,
8theme team

#368739 Copied
Tagged: customize woocommerce emails, new account emails woocommerce, woocommerce account creation emails, woocommerce default emails, woocommerce email notifications, wordpress woocommerce email settings, wordpress woocommerce templates
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