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Getting error while updating my theme to xstore 9.2.0

This topic has 2 replies, 2 voices, and was last updated 1 years, 1 months ago ago by Rose Tyler

Ritik Kumar

Participant

October 16, 2023 at 18:17

While updating my theme my website is getting down by showing the error there has been a critical error. Please look after this because of that errors we are not able to update our plugin.

#370372 Copied Theme version: 9.1.13 WooCommerce version: 8.1.1

1 Answer

Rose Tyler

Support staff

October 16, 2023 at 20:54

Hello, Ritik Kumar,

Thank you for contacting us and for using XStore.

Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
let us know the result.
Also, provide temporary wp-admin and FTP access.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#370389 Copied
Tagged: fixing xstore update issues, resolving woocommerce theme problems, troubleshooting xstore 9.2.0, woocommerce wordpress themes, wordpress theme update error, xstore theme update error
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