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Getting extra text and social media icons around my logo on Contact Us page

This topic has 9 replies, 3 voices, and was last updated 4 years, 4 months ago ago by Rose Tyler

oakhill

Participant

July 10, 2020 at 18:35

Several other pages appear to display the logo correctly. However, when I click on the Contact Us page link for our website, the Contact Us page appears with:

Email: Support@xstore.com and an extra set of social media icons.

Please see image in Private content area …

I can’t seem to find anywhere how to get rid of the text and the social media icons – I can’t tell where they are coming from. Can you tell me how to get rid of them?

Thanks,

David

Please, contact administrator
for this information.

#244001 Copied Theme version: 6.3.7 WooCommerce version: 4.1.1

8 Answers

John Holden

Support staff

July 11, 2020 at 06:42

Hi,

Please send:

– Admin info (wp-admin URL, username, password)

I will check this problem for you.

Regards,
Hung PD

#244044 Copied

oakhill

Participant

July 11, 2020 at 16:35

Credentials are in private area. Name of the page is:”Contact us”

Also, can you check to see why the static block content is not updating? – Details in private content area…

Thanks!

Please contact administrator
for this information.

#244140 Copied

Rose Tyler

Support staff

July 12, 2020 at 08:51

Hello,

As I can see, WPBakery Page Builder and Elementor are enabled on your site. You need to use only one of them, another can be disabled via Dashboard > Plugins.
Elementor for static blocks can be enabled here – http://prntscr.com/tg85us
1) Please check the Contact us page now. I’ve edited the content of the page.
2) Theme Options > Speed Optimization > Static Blocks Cache > off. Then clear all cache (from plugin and browser) and check the Shop page.

Regards

#244168 Copied

oakhill

Participant

July 15, 2020 at 02:31

On #1 – What did you use to edit the Contact Us page? I couldn’t find this text anywhere that included Xstore email address.

On #2 – Am I supposed to turn off the Static Blocks Cache every time I edit a static block, then turn it back on after I make changes?

Thanks –

#244426 Copied

oakhill

Participant

July 15, 2020 at 02:47

For #2 previous:

1. I disabled cache in Theme Options > Speed Optimization > Static Blocks Cache > off.
2. All cache plugins have been disabled.
3. Browser cache has been cleared on two different browsers.

Static block stills does not update. Any more ideas?

Thanks –

#244428 Copied

John Holden

Support staff

July 15, 2020 at 06:06

Hi,

I can’t access your site https://prnt.sc/thzuns

Please check again

Regards,
Hung PD

#244432 Copied

oakhill

Participant

July 15, 2020 at 22:51

Did you try using the https: instead of http: in the url?

#244531 Copied

Rose Tyler

Support staff

July 16, 2020 at 10:11

Hello,

1) Edit Contact us page using Elementor – http://prntscr.com/titfyo add/remove content depends on your needs.
2) Static Blocks Cache in Theme Options can be enabled once your site will be available for clients, there is no need in the caching while you are working on the site.
I’ve enabled the Elementor editor for static blocks – http://prntscr.com/titlj3 Try to edit now http://prntscr.com/titlxc

Regards

#244552 Copied
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