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Getting Server error (404 error) whenever I use elementor for customisation.

This topic has 14 replies, 2 voices, and was last updated 1 years, 8 months ago ago by Rose Tyler

Kapil Dev

Participant

April 20, 2023 at 12:46

Hi, I am getting server error (404 error) most of times after making it live on hosting. Please help regarding this. I need to click on Update button 3 – 4 times for making any changes by elementor.

[Screenshot Link Added in Private Area]

Please, contact administrator
for this information.

#353951 Copied Theme version: 9.1.1 WooCommerce version: 7.6.0

13 Answers

Rose Tyler

Support staff

April 20, 2023 at 13:24

Hello, Kapil Dev,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please read this article from Elementor plugin – https://elementor.com/help/how-to-fix-404-page-or-page-not-found-error-messages/

Kind Regards,
8theme team

#353955 Copied

Kapil Dev

Participant

April 20, 2023 at 13:57

Hi, I need to increase Memory Limit in Elementor System Info..

Please check it screenshot so I’ll communicate with hosting provider to increase it..

Please check it and confirm

Please contact administrator
for this information.

#353959 Copied

Rose Tyler

Support staff

April 20, 2023 at 14:24

Hello, Kapil Dev,

Thank you for your response.

Yes, you need to increase the memory limit.

Also, please go to Dashboard -> WooCommerce -> Status -> Logs, and select today’s log. What info do you have there? This may help to determine what else needs to be fixed.

Kind Regards,
8theme team

#353963 Copied

Kapil Dev

Participant

April 21, 2023 at 06:20

In WooCommerce Log.. I found Fetal errors but it’s from old hosting accounts. and I am not getting allowed memory size at line 2397 in class-wpdb.php file…
Instead of this, I find some more error please lookout on it.

Recently I migrated to new hosting, for new hosting I did not see any error in WooCommerce logs..

Please contact administrator
for this information.

#354008 Copied

Rose Tyler

Support staff

April 21, 2023 at 08:36

Hello, Kapil Dev,

Thank you for your response and for the screenshots.

“and select today’s log” – means only the log with the latest date is needed.
On all your screenshots if it memory size problem, you need to fix it first – https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

Kind Regards,
8theme team

Please contact administrator
for this information.

#354029 Copied

Kapil Dev

Participant

April 21, 2023 at 09:01

All the error which are mentioned in above reply is from old hosting provider and date is between 4 april to 12 april..
For this hosting not any error showing in woocommerce logs..

Also Hi I have contacted with hosting provider and they increase the size limit but problem is not solve and they told me contact theme or plugin developer to solve this problems. Sharing ss in private content area.

2nd screenshot is elementor screenshot… where all the resources showing in elementor system info…

Please contact administrator
for this information.

#354033 Copied

Kapil Dev

Participant

April 21, 2023 at 09:09

also i am adding last shared link code in wp-config.php

define( ‘WP_MEMORY_LIMIT’, ‘256M’ );

#354036 Copied

Kapil Dev

Participant

April 21, 2023 at 09:13

Hi now added that code in wp-config file ss shared in private content area and successfully updated Memory Limit…
Now I’ll try to edit home through elementor, Hopefully problem is solved.. If problem persist then I’ll contact you today.

Please contact administrator
for this information.

#354038 Copied

Kapil Dev

Participant

April 21, 2023 at 10:41

After increasing limits, I am still getting error on Homepage during updation through Elementor…[Screenshot added in private content area]

Please contact administrator
for this information.

#354047 Copied

Rose Tyler

Support staff

April 21, 2023 at 10:50

Hello, Kapil Dev,

Thank you for your response.

Do you have this problem when our theme is activated only? Please activate a default WordPress theme and test how it works then https://prnt.sc/wlFOBT8qOL0m
If the situation is independent of the activated theme, you need to contact the support of Elementor plugin.

You are editing Home page right now, so we can’t check it, but we’ve tested your Contact Us page and do not face the problem – https://gyazo.com/39e440cc6bac3255ab4bcaf3d68a0a93 Maybe you just need to clear cache of your browser.

Kind Regards,
8theme team

#354051 Copied

Kapil Dev

Participant

April 21, 2023 at 11:03

1. Ok now I am deactiving all plugins (not included elementor) and change the theme..

2. This problem is only happended with heavy page.. Like homepage… Not getting this type of error on small size pages like contact us or any static page.

But right now, I am trying first point. If problem fixed then I’ll let you know. If not then I’ll stop editing homepage windows so that you are able to edit it.

Apart from this I’ll try in another browser for cache issue. or by cleaning it.

#354055 Copied

Kapil Dev

Participant

April 21, 2023 at 12:33

Hi Rose Tyler,

1. I have tried point 1st by deactivating plugins and installing a default theme but getting same error. [Screenshot 1 in PCA]
After that I tried to activate xstore theme and all the plugins then I lost all the designs which was not expected. before doing this I taken a backup.

Also I have install a fresh browser to test it getting same error or any cache issue but not any problem with cache of browser. [Screenshot 2 Attached in PCA]

2. This point is right, problem is persist only with heavy pages. So I install Wp Optimise Plugin and clean all post revision then problem is solved on Homepage and getting error. [Screenshot 3 attached in PCA]

Thanks for your time:)
Backup is life saving.

Please contact administrator
for this information.

#354078 Copied

Rose Tyler

Support staff

April 21, 2023 at 16:19

Hello, Kapil Dev,

Thank you for letting us know.

In case the problem persists independently of the theme, we, us theme author, can’t help, unfortunately.

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#354119 Copied
Tagged: 404 error, customization, elementor, server error, woocommerce, wordpress
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