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Gift vouchers won't add to basket - by hdowthwaite

This topic has 8 replies, 2 voices, and was last updated 8 years, 9 months ago ago by Eva Kemp

hdowthwaite

Participant

February 8, 2016 at 18:35

Hi, I have updated all my plug-ins and the theme to 1.5 But when I go to add a gift voucher (http://www.creativeessence.co.uk/classicrebel/shop/church-mouse-cheeses-gift-voucher/) to the basket I just get a white box and it doesn’t add to the cart. This was working before I updated the theme. Please can you help asap.

Thanks.

Please, contact administrator
for this information.

#112160 Copied Theme version: 1.5 WooCommerce version: latest

7 Answers

Eva Kemp

Support staff

February 9, 2016 at 09:59

Hello,

Please check if the problem persists with default Woocommerce theme Storefront https://www.woothemes.com/storefront/ and let us know the result.

Regards,
Eva Kemp.

#112219 Copied

hdowthwaite

Participant

February 9, 2016 at 11:07

Hi I installed storefront and I was able to add the gift voucher to the basket with no problem. I have re-activated child theme of Classico and now the shop has all messed up: http://www.creativeessence.co.uk/classicrebel/shop/ and I can no longer add gift vouchers to the basket.

Please can you sort this asap as this site is due to go live tomorrow.

Thanks

#112229 Copied

Eva Kemp

Support staff

February 9, 2016 at 11:32

Hello,

Please provide us with correct FTP credentials.
Thank you.

Regards,
Eva Kemp.

#112246 Copied

hdowthwaite

Participant

February 9, 2016 at 11:42

Please find ftp details in private content.

Thanks.

Please, contact administrator
for this information.

#112251 Copied

Eva Kemp

Support staff

February 9, 2016 at 12:27

Hello,

In your public_html folder via FTP I can see only these files:
http://storage5.static.itmages.com/i/16/0209/h_1455017184_2727936_a92efc7ee6.png

Where are your site files located?
Are FTP details correct?

Regards,
Eva Kemp.

#112261 Copied

hdowthwaite

Participant

February 9, 2016 at 12:39

Hi Sorry, Forgot the site is still in development.
Please find correct ftp details below.

Thanks

Please, contact administrator
for this information.

#112265 Copied

Eva Kemp

Support staff

February 9, 2016 at 13:05

Hello,

I’ve reuploaded “woocommerce” folder in wp-content/themes/classico directory and renamed old folder to “woocommerce_old”. Please check Shop page now.

Concerning your first issue there is an error in the console for admin-ajax.php file:
http://storage1.static.itmages.com/i/16/0209/h_1455019228_1259777_9124bd448d.png
Internal server error is related to server configuration, so you need contact your hosting provider. Or disable Ajax Add to Cart option in 8Theme Options > E-Commerce > Single Product Page.

Regards,
Eva Kemp.

#112270 Copied
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