Glitch in deactivating sales boost plugins

This topic has 2 replies, 2 voices, and was last updated 6 months, 1 weeks ago ago by Rose Tyler

  • Avatar: Shaheer
    Shaheer
    Participant
    June 11, 2024 at 09:13

    Hello, I wanted to deactivate sale booster plugins(Fake Sales Popup and Secure payment gateway) but when ever I try to deactivate them they did not work it start showing loading and loading but waiting for hours is resulted in failure I hope The support team will be able to solve my problem
    Thanks !

    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 11, 2024 at 09:32

    Hello, Shaheer,

    Thank you for reaching out to us with your concern.

    We hope this message finds you well. We would like to inform you that updating to version 9.3.11 should resolve the issue you are experiencing. Please ensure that you have cleared your cache after updating.

    Additionally, we kindly request that you provide us with temporary WP-admin access. This will allow us to thoroughly investigate the situation on your site.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

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