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Google recaptcha is not working on any of the page

This topic has 4 replies, 2 voices, and was last updated 4 months ago ago by Rose Tyler

JiPanditJI

Participant

November 29, 2024 at 15:43

Hi We have installed and updated the google recaptcha keys, but it seems not working on any of the pages, as we are getting fake registrations, please check and resolve

Please, contact administrator
for this information.

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3 Answers

Rose Tyler

Support staff

November 29, 2024 at 16:53

Hello, JiPanditJI,

Thank you for reaching out to us.

Could you please test if the same issue occurs when using a default theme, such as Storefront?

Typically, such issues are not related to the theme itself, but we would like to confirm.

Thank you for your cooperation.

Best regards,
8Theme’s Team

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JiPanditJI

Participant

November 30, 2024 at 03:35

I had given you the access of my admin panel, that is why to you to please do the trouble shoot as you always do, please check and give me the solution

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Rose Tyler

Support staff

December 1, 2024 at 09:40

Hello, JiPanditJI,

Please accept our apologies for the delayed response due to the weekend.

Regarding your inquiry, we would like to kindly inform you that Google reCAPTCHA is not a feature directly related to our theme. Therefore, we recommend reaching out to Google’s support team for further assistance. We appreciate your understanding in this matter.

About fake customer registrations, you can read answers in these topics – https://www.8theme.com/topic/too-many-spam-fake-customer-registrations/ https://www.8theme.com/topic/woocommerce-login-form-how-to-edit/

If you have any other questions or concerns related to XStore, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

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