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Grocery Mega Market Demo Installed! However, We’ve Encountered Some Errors:

This topic has 7 replies, 3 voices, and was last updated 3 months ago ago by Andrew Mitchell

  • Avatar: hamza
    hamza
    Participant
    September 12, 2024 at 23:40

    Grocery Mega Market Demo Installed! However, We’ve Encountered Some Errors:
    pages not installed 🙁

    widgets not installed 🙁

    home_page not installed 🙁

    posts not installed 🙁

    products not installed 🙁

    static-blocks not installed 🙁

    contact-forms not installed 🙁

    mailchimp not installed 🙁

    elementor_headers not installed 🙁

    media not installed 🙁

    fonts not installed 🙁

    options not installed 🙁

    menu not installed 🙁

    elementor_sections not installed 🙁

    elementor_footers not installed 🙁

    elementor_headers not installed 🙁

    elementor_archives not installed 🙁

    elementor_single_products not installed 🙁

    sales_boosters not installed 🙁

    default_woocommerce_pages not installed 🙁

    version_info not installed 🙁

    init_builders not installed 🙁

    The most common errors occur due to low server requirements. We strongly recommend that you contact your hosting provider to verify and adjust the necessary server settings.

    Please, contact administrator
    for this information.
    #414156 Copied
    6 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 13, 2024 at 06:32

    Hello, @hamza,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ Please Check System Requirements:

    Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8
    We kindly request that you, Please use PHP version 8.1.

    For this please contact your service provider and ask them to fix it.

    After that, Please clear your browser cache and recheck again.

    2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site and then Import the demo on your site again.

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    #414176 Copied
    Avatar: hamza
    hamza
    Participant
    September 13, 2024 at 13:07

    The theme installs with several errors you could see them in the photo

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #414273 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 13, 2024 at 13:21

    Hello, @hamza,

    We are pleased to inform you that we have thoroughly reviewed your website and can confirm that the demo has been successfully installed and is functioning correctly.

    To ensure that you are viewing the most recent version of your website, we kindly ask that you clear your browser’s cache and check again.

    Should you require any further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #414277 Copied
    Avatar: hamza
    hamza
    Participant
    September 13, 2024 at 15:25

    i do clear browser cache but the same Problems
    -when i scroll downn header does not go down
    -when i Click on Shop on the menu does not display anything
    -The images on the home page take a long time to display
    —take into consideration I have the following configuration for my hosting :
    The PHP version that you use is PHP 8.1.22. Your current PHP limits are as follows:
    memory_limit = 1073741824
    post_max_size = 512M
    upload_max_filesize = 512M
    max_file_uploads = 20
    max_input_vars = 5000
    max_execution_time = 300
    max_input_time = 60

    Please contact administrator
    for this information.
    #414299 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 14, 2024 at 05:48

    Hello, @hamza,

    1/ We kindly request that you adjust the memory limit to 512M to ensure optimal performance.

    2/ Additionally, it appears that the issue you are encountering may be related to cache storage. We recommend clearing all caches, including server cache, cache plugins, and CDN, to resolve this problem. Please check the system again after performing these actions.

    For further assistance, we have recorded a detailed video tutorial for you. You can find the link to the video in the private content area of our support platform. We believe this will be a valuable resource for you.

    Thank you for your attention to these matters. We hope this information is helpful.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #414341 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    September 18, 2024 at 13:18

    Dear hamza,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #414895 Copied

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