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Grocery store theme multiple bugs that are found on cart, view cart ,checkout page

This topic has 5 replies, 3 voices, and was last updated 4 months ago ago by Jack Richardson

Red8

Participant

May 31, 2024 at 13:00

Hello 8theme,

these are the bugs I found on the grocery theme package
1) some of the products have no quantity, we can’t increment or decrease the quantity, and it is not clickable
2) The product carries the wrong quantity value when we click the add to cart button the pop-up shows that the product that is added has the wrong quantity
3) when we update the quantity of the product and proceed to checkout the cart updated notice appears very repeatedly
4) there is no way to remove and add to cart multiple products from the compare and wishlist
5) and when we click the add to cart button it takes us to the product page
I have zipped all the screenshots and uploaded them to you please refer and get back to me with a solution as soon as you can

Files is visible for topic creator and
support staff only.

#397534 Copied Theme version: 9.3.10

4 Answers

Rose Tyler

Support staff

May 31, 2024 at 14:34

Hello, Red8,

Thank you for reaching out to us.

We kindly request that you proceed with updating the theme and plugins to ensure optimal performance and compatibility. Additionally, please verify that any issues encountered are not a result of modifications made to the child theme files.

Could you also provide the URLs of the pages where you are experiencing these issues? This will help us in diagnosing and addressing the problems more efficiently.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#397547 Copied

Red8

Participant

June 1, 2024 at 09:54

hello,

here is the link to the site on the top selling products section you will find two products

Snickers Chocolate and latar chocolate

the later carries wrong quantity selected to the pop of the cart
the first has no quantity at all

and also bach remove and batch add to cart on compare and whislist also

for the other issues please try updating the quantity on the pop up and click proceed to checkout the notice will appear repeatedly

#397619 Copied

Red8

Participant

June 1, 2024 at 09:55

here is the link to the site

Please contact administrator
for this information.

#397620 Copied

Jack Richardson

Support staff

June 2, 2024 at 08:52

Dear @Red8,

Thank you for reaching out to us with your concerns. We have reviewed the issues you reported and below are our findings and recommendations:

1. We were unable to identify any issues related to incorrect product quantities as per your description. Please review the screenshot here: https://prnt.sc/pID32Bhwolvv. If the problem persists, kindly provide us with the specific page URL where the issue is evident, along with a detailed description.

2. When purchasing a single item, it is correctly added to your cart as shown here: https://prnt.sc/GynUzJ86lfdZ. However, if the quantity is being modified by B2Bking, as indicated here: https://prnt.sc/AE2ip3GZSPJ2, and issues arise with product quantities displayed after AJAX actions, we recommend contacting the plugin provider to add support for AJAX actions.

Also, you should know that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
Should you require customizations, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. Please be aware that customization services will incur additional charges.

3. The issue you mentioned regarding WooCommerce notices is related to the WooCommerce plugin code itself.

4. The content on your wishlist page is not displaying correctly due to the Dynamic page setting for the wishlist (based on your account URL) and modifications made to the Account page with a custom plugin. In such case we cannot even check the posibility of adding/removing multiple product on your web-site. Please refer to this screenshot for more details: https://prnt.sc/idMpV55lDi3w. We invite you to watch the instructional video at https://youtu.be/ZyjZ-vCx0pE, which will guide you on how to convert the Dynamic Wishlist & Compare page into a static one using our provided shortcode. Further information can be found here: https://xstore.helpscoutdocs.com/article/176-how-to-use-the-built-in-compare-feature.

5. Regarding the issue of adding products to the cart, we did not find any problems as the popup appears successfully with information about the product being added to your cart.

Should you require further assistance or have additional questions, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

#397733 Copied
Tagged: cart page error solutions, checkout page bugs solutions, grocery store theme fixes, view cart problems resolving, woocommerce bugs fixing, woocommerce theme bug fixes, wordpress themes troubleshooting
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