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Grocery theme – issue with demo content and categories section

This topic has 20 replies, 3 voices, and was last updated 2 years, 11 months ago ago by Olga Barlow

arizvy

Participant

March 24, 2022 at 15:09

Hi, I am experiencing a couple of issues with your new theme. I set up the brand new grocery theme and imported the demo.

1. I have imported the demo content, but the categories section is NOT being automatically created
2. I have tried creating the categories manually, and on two occasions this crashed my site. I can’t attach the screenshot for some reason so I have copied and pasted the error message.

The sequence of events was this;

1. I added a new section on Elementor, then added the 8Theme categories element
2. I added product categories individually
3. When I hit save, I saw the Server error 500 or something along those lines… please advise

Please, contact administrator
for this information.

#320453 Copied Theme version: 8.1.2

19 Answers

Rose Tyler

Support staff

March 24, 2022 at 15:35

Hello,

Please update XStore Core plugin – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

#320455 Copied

arizvy

Participant

March 24, 2022 at 15:50

Hi, I thought I had the latest version of the plugin, but anyway I deleted and re-uploaded the core plugin and activated it.

I have pasted the long error message but you can also go to my website and see it doesn’t look right.

Thanks

Please contact administrator
for this information.

#320457 Copied

Rose Tyler

Support staff

March 24, 2022 at 15:55

Thanks for the reply.
Provide temporary wp-admin and FTP access, so we can take a closer look.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#320458 Copied

arizvy

Participant

March 24, 2022 at 16:13

Hi, can I use the same license code to set up a staging area? I would like to do this in a separate staging area please.

Thanks

Please contact administrator
for this information.

#320460 Copied

Olga Barlow

Participant

March 24, 2022 at 19:28

Hello,

Yes, you can create staging site (copy of the production) using the same license.

Regards

#320486 Copied

arizvy

Participant

March 25, 2022 at 08:09

Hi, it took some time to set up the staging area. I have imported the demo.

As you can see the category section isn’t there in the imported content. So if you ass a new section in Elementor and the category element, then add the category ID manually you should get the error.

I am happy to do this, but I thought you might want to recreate the issue at your end. Please let me know if you want me to create the issue.

Regards,
Aadhil

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for this information.

#320516 Copied

Rose Tyler

Support staff

March 25, 2022 at 08:49

Hello,

Thanks for the reply.
Provide temporary FTP access, then I will pass this question to our dev team. If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#320521 Copied

Rose Tyler

Support staff

March 25, 2022 at 08:52

I’ve added categories and do not see the problem, please check – https://prnt.sc/sP9fBxa-rldv
Product Categories can’t be imported with exactly the same hierarchy and images, but you can delete demo categories and add your own.
https://docs.woocommerce.com/document/managing-product-taxonomies/

Regards

#320522 Copied

arizvy

Participant

March 25, 2022 at 08:52

Yes, sorry about that, here you go

Please contact administrator
for this information.

#320523 Copied

arizvy

Participant

March 25, 2022 at 08:57

Ok, I think this happened when I tried adding categories via the ‘Parent ID’ section. Do you want me to try it or will you try?

Please contact administrator
for this information.

#320526 Copied

Rose Tyler

Support staff

March 25, 2022 at 09:06

We can see the error now. Please do not edit content right now there. I will let you know once it will be solved. But why did you want to set parent category id https://prnt.sc/ZWLyPB4Lkhjv when there were no sub-categories ( https://prnt.sc/KxGp5UXIYvg1 compare https://prnt.sc/eRRZQJFqzbof ) ?

Regards

#320527 Copied

arizvy

Participant

March 25, 2022 at 09:08

Hi, I have not created the sub categories in the staging site. The live site has it.

#320528 Copied

Rose Tyler

Support staff

March 25, 2022 at 09:32

Hello,

Fixed. Changes were done in et-core-plugin/app/controllers/elementor/general/categories.php
The file you can download from this page – https://dropmeafile.com/#6482c0d0f7
The fix will be included in the next update too.

Regards

#320530 Copied

arizvy

Participant

March 25, 2022 at 09:40

Thanks. I uploaded the new categories.php file to the live site, but is still showing errors and looks like a mobile webpage. Do I need to update any paths?

Please contact administrator
for this information.

#320532 Copied

Rose Tyler

Support staff

March 25, 2022 at 09:48

Please create this problem on the staging site and let us know.
Try to delete the categories element from the live site and add it one more time.

Regards

#320534 Copied

arizvy

Participant

March 25, 2022 at 09:57

Hi, I tried adding a new category on the staging site and came across the same error https://prnt.sc/3m0mz5-47B9T

Now the site still loads up but when I click edit with elementor I just see a blank grey screen https://prnt.sc/FNIbbtLHYwTt

So I am not able to recreate the exact issue experienced in the live site until this is resolved. I have also tried clearing the cache just to be sure, and it is still the same.

#320535 Copied

Olga Barlow

Participant

March 25, 2022 at 11:09

Hello,

I passed issue to our developers. I’ll inform you once they fix the issue.

Regards

#320541 Copied

arizvy

Participant

March 31, 2022 at 12:16

Hi, do you have an update please? Is this a problem with this particular demo, or the xstore categories element? I am trying to determine if it is safe to proceed with setting up the site as I don’t want to risk losing all the work.

#321012 Copied

Olga Barlow

Participant

March 31, 2022 at 21:40

Hello,

Sorry for the delay in answering. Check now, please.

Regards

#321049 Copied
Tagged: categories, content, demo, grocery, issue, theme, woocommerce, wordpress
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