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Grouped product not working properly. - by Roobinda

This topic has 8 replies, 3 voices, and was last updated 4 years, 10 months ago ago by Olga Barlow

Roobinda

Participant

January 9, 2020 at 14:28

Hi there. I set up a grouped product correctly. Unfortunately it only works properly if I switch to StoreFront theme.

I have opened another ticket to explain – I cannot update Classico either. maybe if i could, that would fix the issue.

#227966 Copied Theme version: 2.7 WooCommerce version: 3.8.1

7 Answers

Olga Barlow

Support staff

January 9, 2020 at 19:43

Hello,

Provide us with WP Dashboard and FTP access to your site to check and help you.

Regards

#227992 Copied

Roobinda

Participant

January 10, 2020 at 09:53

Thank you. I have provided credentials in the reply to my other topic…

#228027 Copied

Rose Tyler

Support staff

January 10, 2020 at 10:07

Hello,

What about FTP? We need FTP host, FTP user, FTP pass.

Regards

#228030 Copied

Roobinda

Participant

January 10, 2020 at 11:03

Apologies. Added to the other topic…

#228035 Copied

Olga Barlow

Support staff

January 10, 2020 at 18:52

Hello,

We have updated theme. Check the grouped product and let me know if it still works wrong. Provide us also with link to that product with issue. Also, don’t forget to explain what exactly works wrong.

Regards

#228074 Copied

Roobinda

Participant

January 13, 2020 at 11:07

Thank you for updating the theme.

The link in private content will take you to the grouped product. I gave you admin access in the earlier reply.

You will see that no matter what combination of tickets you select (DAY 1, DAY 2 and DAY 3, for instance) and add to cart, only 1 ticket for DAY 1 is added to the cart.

If i disable all plugins, apart from WC, and switch to StoreFront theme, the grouped product functions properly.

Please contact administrator
for this information.

#228178 Copied

Olga Barlow

Support staff

January 13, 2020 at 12:30

Hello,

Yes, you are right. Seems this is theme bug with Ajax add to cart for the grouped products. I have passed problem to our developers.
Disable Ajax add to cart option till we fix the issue (Theme Options > E-Commerce > Single product).

Regards

#228192 Copied
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