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Guest Purchase didn’t directed to Order Summary

This topic has 2 replies, 2 voices, and was last updated 19 minutes ago ago by Rose Tyler

ahenseestudio

Participant

October 22, 2024 at 07:59

Hi, I tested to order on my site but wasn’t redirected to the order review page (thank you page). I ordered on my website but was redirected to the cart page. I discovered that it only happens if guest checkout is used without registering an account. If I use my admin account, it’s working well. Can you please check it out.

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#419871 Copied Theme version: 9.4.2

1 Answer

Rose Tyler

Support staff

October 22, 2024 at 09:21

Hello,

Thank you for reaching out to us with your concern.

We understand that you are experiencing an issue where customers are not being redirected to the order review (thank you) page after placing an order as a guest, and instead, they are being redirected to the cart page.

Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the test.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
8Theme’s Team

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