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Guidance Requested for Issues Encountered in Theme Usage

This topic has 4 replies, 3 voices, and was last updated 7 months ago ago by Andrew Mitchell

xstorefans

Participant

April 21, 2024 at 13:53

Hi there,
I hope this message finds you well.

I’ve encountered some issues during use that I’m unable to resolve on my own, and I’m hoping to find a resolution with your support.The theme I’m using is: https://xstore.8theme.com/elementor2/home-decor02/
Here are the problems I’m encountering:

1. There’s no video cover after introducing the video on the product detail page.
I used this feature to upload a product video introduction.
https://prnt.sc/tQvxl9gOJ46D
But the product details page cannot display the video cover.
https://prnt.sc/nkL5HtQtLq4W
How can I make the video display a cover?

2. When using multiple image previews on the product detail page with a PC browser, the images only change when clicked. I would prefer if the images could cycle through when the mouse hovers over them.

When I want to view the second and third pictures, I need to click the mouse to switch. I hope they switch automatically when the mouse hovers over them.
https://prnt.sc/EkWyzJV1VT5T

3. The registration function in Sales Booster can’t be customized.
I’ve used this component feature.
https://prnt.sc/y7nlt2u17XJ5
This is the effect on the demo website.
https://prnt.sc/WDGLUXApUR0l
This is the effect after I used it. The password input is missing, I don’t know how to enable it.
https://prnt.sc/Tefor7LVsTbR

4. How can I set up the product so that users can select different product parameters when purchasing?
https://prnt.sc/nFp71x4eyDkh
Just like this page：https://xstore.8theme.com/elementor2/sport/product/20v-max-brushless-circular-saw/

I’m looking forward to your guidance and resolution of these issues. Thank you in advance for your help and attention to this matter.
Best regards

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support staff only.

#392399 Copied Theme version: 9.3.4

3 Answers

Rose Tyler

Support staff

April 22, 2024 at 07:33

Hello, @xstorefans,

Thank you for reaching out to us.

Please post different questions via separate threads on the support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/

1/ Please check this demo product – https://xstore.8theme.com/product/product-classic/
We kindly invite you to submit a feature request on our dedicated page at https://www.8theme.com/taskboard/. Should your suggestion garner significant support from other users, our development team will consider incorporating this feature in a future update.

2/ There is no such option, by default, unfortunately. You can post it as a feature quest on https://www.8theme.com/taskboard/ , or achieve the desired result via additional customization in files.
Should you require help with customizations, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. Please be aware that customization services will incur additional charges.

3/ For information on configuring WooCommerce settings, please refer to this article: https://woocommerce.com/document/configuring-woocommerce-settings/#accounts-and-privacy-settings
You can find the specific settings under WooCommerce > Settings > Accounts and Privacy > Account creation settings.

4/ Here is a video tutorial on variation swatches which you might find helpful: https://youtu.be/LgzC4iK-j6A?feature=shared

We appreciate your understanding and look forward to assisting you further.

Best Regards,
8Theme’s Team

#392461 Copied

xstorefans

Participant

April 22, 2024 at 13:53

I sincerely appreciate your help, you always provide guidance when I need it most. Your professional knowledge and patience have been of great help. Thank you again!

#392524 Copied

Andrew Mitchell

Support staff

April 22, 2024 at 13:54

Dear xstorefans,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#392525 Copied
Tagged: guidance for woocommerce, solving woocommerce problems, theme usage guide, woocommerce theme issues, woocommerce troubleshooting, wordpress theme help, wordpress woocommerce themes
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Guidance Requested for Issues Encountered in Theme Usage

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