Return to previous page

Hacked content on website - by merissaw - on WordPress WooCommerce support

This topic has 2 replies, 2 voices, and was last updated 6 years, 9 months ago ago by Olga Barlow

  • Avatar: merissaw
    merissaw
    Participant
    May 5, 2018 at 04:39

    Hi

    I had my website created by a developer, using x-store theme. I am out of the support time they provide and google is telling my there is hacked content on my website

    I have no idea how to remove it as I don’t code. I’ve contacted my web host (blue host), but they haven’t been able to help, I need to remove the hacked or malicious codes so I can remove the hacked warning on google. Can someone point me in the direction of doing this?

    Thanks so much

    #192365 Copied Theme version: x-store
    1 Answer
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 7, 2018 at 10:03

    Hello,

    If theme files were changed and you have some malware code there we would recommend you to remove old theme files and re-upload theme source files. But as a rule not just theme files are hacked, so your system admin should check all the files of your WP installation and make sure that you don’t have any other hacked files. Also, your system admin should help you to prevent such situation in future.

    Theme support can help you only with issues related strictly to our theme. The situation when your WordPress was hacked it’s not related to the theme because theme files do not include code with security vulnerabilities.

    Regards

    #192422 Copied
  • Viewing 2 results - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.Log in/Sign up

Helpful Topics

Useful links WooCommerce & WordPress

Unleash your online potential

Explore our best WordPress WooCommerce Themes collection

lazy-placeholder
Handtools Store – WooCommerce Theme
lazy-placeholder
Minimal Fashion Store – WordPress WooCommerce Theme
lazy-placeholder
Organic Cosmetics Store – WordPress WooCommerce Theme
lazy-placeholder
Furniture Store – WordPress WooCommerce Theme
lazy-placeholder
Wedding Store – WordPress WooCommerce Theme
lazy-placeholder
Home Decor 02 Store – WordPress WooCommerce Theme
lazy-placeholder
Mobile Store – WordPress WooCommerce Theme
lazy-placeholder
Delivery – WordPress WooCommerce Theme
lazy-placeholder
Tea Store – WordPress WooCommerce Theme
lazy-placeholder
Kids Store – WordPress WooCommerce Theme

See All Templates

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.