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“Have a coupon? Click here to enter your code” On Checkout Page is not clickable

This topic has 5 replies, 3 voices, and was last updated 11 months, 3 weeks ago ago by Rose Tyler

thevedansia

Participant

April 8, 2024 at 16:41

“Have a coupon? Click here to enter your code” this is not clickable on checkout page

Please, contact administrator
for this information.

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#390691 Copied Theme version: 9.3.5

4 Answers

Tony Rodriguez

Support staff

April 9, 2024 at 07:42

Hello, @thevedansia,

Thank you so much for purchasing our theme and contacting our support center.

1/ Could you please check how it works when Advanced cart/checkout Layout is disabled in Xstore > Theme Options > WooCommerce > Cart/Checkout Layout?

2/ We kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront (Appearance > Themes). This is to ascertain whether the issue you are experiencing is due to our theme or not. Let us know the result.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team

#390749 Copied

thevedansia

Participant

April 11, 2024 at 17:48

I have tried yes its working when i have disabled the “Advanced Layout” and switched the theme then its working fine there is a problem in advance checkout feature.

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#391261 Copied

thevedansia

Participant

April 11, 2024 at 20:41

there is one another problem i am not able to see checkout and cart button on ajax offcanvas slide in header builder dispite of we have on the options.

Screenshots is attached in below

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for this information.

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support staff only.

#391278 Copied

Rose Tyler

Support staff

April 12, 2024 at 08:56

Hello, @thevedansia,

1/ We kindly request that you update the theme and the Core plugin. Should this not resolve the issue with the Coupon functionality when the Advanced Layout is activated, we would appreciate it if you could provide us with temporary wp-admin and FTP access credentials.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

2/ Kindly proceed to the following location: Elementor > Settings > Integrations > WooCommerce. Once there, please select the option to disable the Mini Cart Template.

Best regards,
The 8Theme Team

#391339 Copied
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