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Have a problem while implementing checkout separated

This topic has 7 replies, 4 voices, and was last updated 2 months, 3 weeks ago ago by Andrew Mitchell

Verno

Participant

September 28, 2024 at 15:45

Hi,
Every time I use the checkout separated widget in my custom checkout page the width and height go behond, like shows in this picture https://ibb.co/gVjzrXk , please how to setup well?

And second it’s possible to put other things in the bottom of billing detail as shows https://ibb.co/nQ81Z50?

#416224 Copied Theme version: 9.4.1

6 Answers

Rose Tyler

Support staff

September 29, 2024 at 08:21

Hello, Verno,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#416260 Copied

Verno

Participant

September 29, 2024 at 10:02

Thanks,
Created.

Please contact administrator
for this information.

#416272 Copied

Jack Richardson

Support staff

September 30, 2024 at 07:55

Dear @Verno,

I hope this message finds you well. I am writing to update you on the recent testing of your website and to address a couple of issues we encountered:

1. We were unable to review the requested page as it remains unpublished and is currently in a draft state.

2. We experienced an issue where we were automatically logged out every two minutes while logged into your website. This issue prevented us from completing our tests as planned.

Despite these challenges, we managed to conduct a test and identified the cause of the issue you reported. It appears that the problem stemmed from a custom template that had been set for this page: https://prnt.sc/m3QcpwgDCdKQ. We have resolved the issue by switching to the ‘Blank Template’ provided by our theme, which seems to have addressed the problem effectively.

Please take a moment to review the changes and confirm that everything is functioning as expected.

Thank you for your cooperation and understanding. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
8Theme’s Team

#416383 Copied

Verno

Participant

September 30, 2024 at 17:54

Sorry for the disagrement, I have encounter the same issue while the other account was created, I don’t know why, but all are okay, thanks.

#416514 Copied

Jack Richardson

Support staff

October 1, 2024 at 07:45

Dear @Verno,

We hope this message finds you well.

We believe we have addressed and resolved all the issues you previously reported. However, if there are any outstanding concerns or if our understanding is incorrect, please do not hesitate to inform us. We are here to assist you further.

Should you encounter any problems with login functionality, we recommend checking the server settings initially, as such issues typically pertain to server-side settings or WordPress configurations, rather than our theme.

If everything is functioning as expected, please feel free to close this topic.

Thank you for your attention, and we look forward to your confirmation.

Best Regards,
Jack Richardson
The 8Theme Team

#416561 Copied

Andrew Mitchell

Support staff

October 3, 2024 at 09:55

Dear Verno,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#416870 Copied
Tagged: checkout separation problem, fixing woocommerce checkout, solving woocommerce problems, woocommerce checkout issues, woocommerce checkout solutions, wordpress checkout implementation, wordpress woocommerce themes
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Have a problem while implementing checkout separated

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