Have imported theme but faced up with such error, how can I fix it? There has been a critical error

This topic has 2 replies, 2 voices, and was last updated 1 months ago ago by Rose Tyler

  • Avatar: SARKIS KARTASHEV
    SARKIS KARTASHEV
    Participant
    March 2, 2025 at 08:23

    Have imported theme but faced up with such error, how can I fix it? There has been a critical error on your website. Error 500

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    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 2, 2025 at 08:34

    Hello,

    Thank you for reaching out to us.

    Before proceeding with the import, please ensure that all third-party plugins are disabled.

    Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

    https://www.8theme.com/topic/how-can-i-import-template-where-can-i-find-guide-to-import/#post-435908

    Best Regards,
    8Theme’s Team

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