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Have swatches greyed out and non-selectable with non available variations

This topic has 6 replies, 3 voices, and was last updated 2 months, 3 weeks ago ago by Andrew Mitchell

martijntje

Participant

December 19, 2024 at 10:37

Hi!

I added a lot of variations to a product (dining table). So when a base (onderstel) is selected in wood, the color of the base can not be a wood color, only black metal (zwart metaal). On the product page I still can select wood colors and those variations are not made/available in the backend.

Is it possible to have the non-excisiting variations to be greyed- out/not clickable?

Please, contact administrator
for this information.

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5 Answers

Rose Tyler

Support staff

December 19, 2024 at 11:22

Hello, Martijntje,

Thank you for reaching out to us.

We kindly request you to navigate to **WooCommerce > Settings > Products > Inventory** and enable the option to **Hide out of stock items from the catalog**. After making this adjustment, please clear your cache and review the result on a single product page.

Best Regards,
8Theme’s Team

#428062 Copied

martijntje

Participant

December 19, 2024 at 14:39

Hi – tnx.

I changed it – but I only get a message in the bottom of the screen (see screenshot attached) ‘Geen producten gevonden. Kies een andere combinatie.’ (‘No products found. Choose another combination.’).

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support staff only.

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Rose Tyler

Support staff

December 19, 2024 at 14:41

Hello, Martijntje,

We appreciate your prompt response.

Could you kindly provide the URL of the page shown in your screenshot?

We appreciate your cooperation.

Best Regards,
8Theme’s Team

#428079 Copied

martijntje

Participant

December 19, 2024 at 14:42

There you go.

Please contact administrator
for this information.

#428080 Copied

Andrew Mitchell

Support staff

December 19, 2024 at 18:24

Hello, martijntje,

We kindly ask you to verify whether such a combination of variations truly exists. Additionally, we have noticed that a customization was applied to our swatches. Could you please cancel this customization and attempt the process again?

Thank you for your assistance.

Best regards,
8Theme Team

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