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Have trouble with updating included plugins

This topic has 19 replies, 5 voices, and was last updated 8 years, 8 months ago ago by Robert Hall

  • Avatar: Rita
    Rita
    Participant
    March 13, 2016 at 19:48

    I’m receiving this error “Fatal error: Class ‘TGM_Bulk_Installer’ not found in /home/yippymom/staging/2/wp-content/themes/woopress/framework/plugins/class-tgm-plugin-activation.php on line 1784” when trying to install these two plugins:
    Ultimate addons for Visual Composer
    Screets Chat

    And updating these two plugins keeps erroring also:
    Master Slider Pro – An error occurred while updating Master Slider Pro: Update package not available.
    WPBakery Visual Composer – An error occurred while updating WPBakery Visual Composer: To receive automatic updates license activation is required. Please visit Settings to activate your Visual Composer.

    Please, contact administrator
    for this information.
    #117191 Copied
    18 Answers
    Avatar: Rita
    Rita
    Participant
    March 13, 2016 at 19:58

    Sorry. wrong link. see private notes for correct link to site.

    Please, contact administrator
    for this information.
    #117192 Copied
    Avatar: stan
    Stan Russell
    Participant
    March 14, 2016 at 09:02

    Hello bucci729,

    have you tried to update these plugins via FTP? Please try.
    In case this will not help – provide us with FTP credentials for your site in private content.

    Regards,
    Stan Russell.

    #117225 Copied
    Avatar: Rita
    Rita
    Participant
    March 15, 2016 at 01:52

    For Screets Chat I deleted the entire folder from my FTP and reinstalled it via the WordPress admin using the zip file I downloaded from the download plugins page here. but i couldn’t find folders for “Ultimate addons for Visual Composer” or “WPBakery Visual Composer” in my file manager “plugins” folder.

    I did find “Master Slider Pro” folder, but I don’t have a zip file to replace it with. I couldn’t find anything to download for this plugin in the download plugins page.

    Please, contact administrator
    for this information.
    #117422 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 15, 2016 at 09:22

    Hello,

    Please give us FTP username too.

    Thank you.

    Best regards,
    Jack Richardson.

    #117462 Copied
    Avatar: Rita
    Rita
    Participant
    March 17, 2016 at 01:25

    It doesn’t look like my response posted. trying it again.

    Please, contact administrator
    for this information.
    #117746 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    March 17, 2016 at 09:13

    Hello,

    I’ve updated MasterSlider, Ultimate VC Addons, Visual Composer plugins.
    Please check them.

    Regards,
    Eva Kemp.

    #117780 Copied
    Avatar: Rita
    Rita
    Participant
    March 17, 2016 at 14:15

    Thank you Eva! I’ll take a look this evening. Appreciate your help.

    #117828 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    March 17, 2016 at 14:39

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #117840 Copied
    Avatar: Rita
    Rita
    Participant
    March 18, 2016 at 01:15

    I’m not sure if the plugin updated? I received this message when trying to update the WPBakery Visual Composer: “Updating Plugin WPBakery Visual Composer (2/2)
    An error occurred while updating WPBakery Visual Composer: To receive automatic updates license activation is required. Please visit Settings to activate your Visual Composer. Got Visual Composer in theme?”

    Ultimate VC Addons and Master Slider seem ok now. No messages to update/install either one.

    I received a message to install Screets Chat so I tried that and received this error message:
    The plugin does not have a valid header.
    Downloading install package from…..
    Download failed. Not Found

    I’m also receiving a message to validate the Contact Form configuration.

    Please, contact administrator
    for this information.
    #117920 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 18, 2016 at 09:04

    Hello,

    Please try to update plugins via FTP. Download the archive here https://www.8theme.com/download-plugins/ , extract it and overwrite the folder in wp-content/plugins directory.

    Best regards,
    Jack Richardson.

    #117949 Copied
    Avatar: Rita
    Rita
    Participant
    March 18, 2016 at 22:39

    Ok. between Eva uploading the files via FTP and my attempts at loading the files via FTP, none of them worked. So…. i went ahead and purchased a license for WPBakery Visual Composer. I then uploaded the files they gave me via FTP. That seemed to solve the issue. The system isn’t asking me to update it anymore.

    I am thinking this is the solution to the Screets Chat plugin issue as well. It just won’t install even after uploading the files via FTP to replace the old folder. Can you confirm that the Screets Chat plugin is “live chat plugin” by Screets? http://codecanyon.net/item/wordpress-live-chat-plugin/3952877?s_rank=1

    Thank you.

    #118056 Copied
    Avatar: stan
    Stan Russell
    Participant
    March 19, 2016 at 11:56

    Hello Rita,

    you are right. It is Screets Live Chat plugin.

    Regards,
    Stan Russell.

    #118090 Copied
    Avatar: Rita
    Rita
    Participant
    March 19, 2016 at 18:38

    Thank you. That’s the only plugin left that I’m having trouble with. I’ve uploaded the new files via FTP and it’s still not letting me install it.

    #118108 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 21, 2016 at 10:57

    Hello,

    As I see Screets Chat plugin is installed http://storage3.static.itmages.com/i/16/0321/h_1458554255_7717484_c9e3a44bbd.png .
    Please clarify what issues you have with it.

    Best regards,
    Jack Richardson.

    #118218 Copied
    Avatar: Rita
    Rita
    Participant
    March 21, 2016 at 13:34

    Yeah i saw that too. But then in the updates/required plugin area, it still says i need to install it b/c it’s a recommended plugin so I’m confused. see screenshots.

    Please, contact administrator
    for this information.
    #118272 Copied
    Avatar: Robert Hall
    Robert Hall
    Support staff
    March 21, 2016 at 14:22

    Hello,

    You can just dismiss this notice. This will not affect the performance of your site.

    Regards,
    Robert Hall

    #118279 Copied
    Avatar: Rita
    Rita
    Participant
    March 21, 2016 at 14:35

    thanks.

    #118285 Copied
    Avatar: Robert Hall
    Robert Hall
    Support staff
    March 21, 2016 at 14:59

    You’re welcome!

    Regards,
    Robert Hall

    #118290 Copied

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