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Having issues with core plugin, the preformance is bad

This topic has 2 replies, 2 voices, and was last updated 3 hours, 38 minutes ago ago by Rose Tyler

  • Avatar: Design Stics
    Design Stics
    Participant
    March 12, 2025 at 09:17

    I have the website setup and, it’s giving a really poor page speed and gtmetrix score, but when I disable the xstore core plugin the page score returns back to normal.

    Can I get an idea with that is happening?

    #437011 Copied
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2025 at 09:39

    Hello,

    Thank you for reaching out to us.

    We understand your concern regarding the page speed and GTmetrix score. The XStore Core plugin is an essential part of the theme, providing various functionalities and features that may impact performance depending on the website’s configuration, content, and hosting environment.

    To better assist you, we recommend the following: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Additionally, temporarily disable other plugins to see if there is a conflict affecting performance.

    There is an issue with fonts visible via dev tools on your site – https://prnt.sc/zbSknl21ivx1 To solve it, connect to your server using FTP and remove all folders inside wp-content/fonts/ folder. After that go to Theme Options > choose necessary fonts and save settings.

    We hope this information is helpful.

    Warm Regards,
    The 8Theme Team

    #437016 Copied
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