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Having Issues with Mega Menu links arent working

This topic has 5 replies, 4 voices, and was last updated 3 months, 2 weeks ago ago by Andrew Mitchell

Dinesh R R

Participant

August 7, 2024 at 07:34

Dear Team,
The mega menu on our website https://woocommerce-1293895-4700576.cloudwaysapps.com/
some links are working and some are just redirecting to homepage.

Suddenly this weird thing is happening, check the attached image for clarity

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#409192 Copied Theme version: 9.3.17

4 Answers

Rose Tyler

Support staff

August 7, 2024 at 10:12

Hello Dinesh R R,

Thank you for reaching out to us.

We have reviewed the menu item from the screenshot you provided and found it to be functioning correctly on our end. Currently, we are unable to identify any issues. To assist you further, could you please record a video demonstrating your actions and the problem you are encountering? Once recorded, kindly upload the video to a file-sharing service and share the link with us.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#409263 Copied

Dinesh R R

Participant

August 7, 2024 at 15:11

Hi Can you share a screenshot of what u see when you click on 16gb Ram link as marked in the screenshot shared above.

#409358 Copied

Jack Richardson

Support staff

August 7, 2024 at 15:54

Dear @Dinesh R R,

I hope this message finds you well. We have noticed that the URL currently set in the header menu redirects users to the homepage, which appears to be due to an incorrect URL configuration.

Upon review, we have identified that the correct URL should be:
https://woocommerce-1293895-4700576.cloudwaysapps.com/product-category/spares/ram/ddr4-pc4/412-aanw/

However, the URL currently configured in your header menu is:
https://woocommerce-1293895-4700576.cloudwaysapps.com/product-category/spares/ram/ddr4-pc4/16gb-ddr4-ram/

For your reference and to verify the correct URL, you may navigate to the category page by following this link:
https://prnt.sc/XQX7UL-wjR2c

We kindly request that you update the URL in the header menu to ensure proper navigation and user experience on your website. Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
8Theme’s Team

#409371 Copied

Andrew Mitchell

Support staff

August 8, 2024 at 10:39

Dear Dinesh R R,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#409497 Copied
Tagged: best selling woocommerce, fixing mega menu links, mega menu problems, non-working mega menu links, woocommerce menu troubleshooting, woocommerce themes issues
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Having Issues with Mega Menu links arent working

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