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Having problem with just bought theme on my new domain

This topic has 6 replies, 2 voices, and was last updated 2 years, 1 months ago ago by Rose Tyler

rinorgashi

Participant

October 6, 2022 at 13:24

I am having this problem.

What;s the issue?

https://gyazo.com/0e10476897d4baac3ef7b44cc015b6b8

It is happening as soon as I try to activate the theme.

Thanks

Please, contact administrator
for this information.

#335929 Copied Theme version: 8.3.4 WooCommerce version: 6.0

5 Answers

Rose Tyler

Support staff

October 6, 2022 at 14:43

Hello,

Fixed. Please check. Your site is under maintenance mode, s we can’t check it.
Let us know if you need any further assistance.

Regards

#335937 Copied

rinorgashi

Participant

October 6, 2022 at 14:47

I’ll check now.

I am now getting this error.

https://gyazo.com/c4ad4a6d0789b1f953081726f3339557

#335939 Copied

Rose Tyler

Support staff

October 6, 2022 at 15:09

Hello,

1/ Update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
2/ Activate the theme and Core
3/ Let us know the result. If any assistance is needed, provide wp-admin access.

Regards

#335941 Copied

rinorgashi

Participant

October 6, 2022 at 16:09

Maybe if you can check on increasing the limit of Max execution time because I think this is the problem and hosting isn’t doing anything about this

Thanks!

Please contact administrator
for this information.

#335944 Copied

Rose Tyler

Support staff

October 6, 2022 at 17:53

Hello,

I’ve disabled the Kirki Customizer Framework plugin and activated XStore Core plugin. Please check now. Do not activate the Kirki plugin, to prevent a conflict.
Max execution time can be increased by your hosting provider or by you in files, how to do this you can find online. This parameter is independent of the theme activated on your site, XStore just reads the value and shows it.

Regards

#335948 Copied
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Having problem with just bought theme on my new domain

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