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Having some issues on the website. - by ranawebdesign

This topic has 7 replies, 3 voices, and was last updated 2 years, 1 months ago ago by Rose Tyler

ranawebdesign

Participant

January 17, 2023 at 22:01

Hi, I’m having some issues with my website theme. i think those are bugs. please check the list below for that.

1) when i see my website on the incognito window and i click Login / Signup and then go to the register tab then if i type something or select a pre-saved browser email and then move the mouse to somewhere that tab goes away and i can’t click on that again. i had to open that in a new tab and then make an account normally. screenshot https://prnt.sc/HqZKFTsqpz30

2) i want to add some space between the header to the content on all the pages. I’ve turned off the breadcrumbs. https://prnt.sc/yR9DsWZ2FCar

that’s it for now thank you 🙂

Please, contact administrator
for this information.

#344265 Copied Theme version: 9.0.2

6 Answers

Tony Rodriguez

Support staff

January 18, 2023 at 06:44

Hello, @ranawebdesign,

1. I have checked your site and tested it. It appears to be working properly, as you have described. I have recorded a video for you to watch for further reference: https://streamable.com/7fyeb7.

2. To adjust the margins, navigate to the Dashboard >> XSTORE >> Theme Settings >> Header Builder >> and adjust the margin settings from the bottom, as seen in this image: https://postimg.cc/30xbKGrc. Once you have saved the settings, please clear your browser cache and check back on your site.

We hope this helps.

Best Regards, 8Theme’s Team

#344276 Copied

ranawebdesign

Participant

January 18, 2023 at 20:53

Thank you so much it’s working fine now 🙂

#344335 Copied

ranawebdesign

Participant

January 18, 2023 at 21:15

By the way,

can you please tell me how can i remove the sticky bottom on the product page? https://prnt.sc/ojVkBLbewvL8

also, i need to enter a shortcode on product page. it’s actually a back in stock notifier plugin. but i don’t see the option to edit the single product page. please help on that.

thank you.

Please contact administrator
for this information.

#344336 Copied

Tony Rodriguez

Support staff

January 19, 2023 at 05:35

Hello, @ranawebdesign,

1. We apologize for any inconvenience caused. In order to assist you, could you please provide your WordPress Admin login details in the private content area of this topic in the following format:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Please note that it is recommended to take a complete backup of your site before proceeding.

2. To add a shortcode to your product page, please navigate to XStore > Theme Options > Woocommerce (Shop) > Single Product Builder > Add Custom HTML widget in the section as per your needs and edit the custom HTML setting > Html Block 1 and paste the shortcode in it. For reference, please see the image here: https://ibb.co/Y889Nfq

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#344345 Copied

ranawebdesign

Participant

January 21, 2023 at 14:19

HI, thank you.

1) pease check the login URL. you don’t need a password for that. also, if it’s ask for you to setup 2FA then please enable it temporary or you can skip that.

2) thanks. I’ll check it a bit later.

Please contact administrator
for this information.

#344587 Copied
Rose Tyler

Support staff

January 22, 2023 at 11:12
Hello, Ranawebdesign

We understand that you have been experiencing some issues with a 3rd party plugin that you are using on your website.
YITH WooCommerce Gift Cards add additional content in the sticky cart panel, if you do not want to disable that panel, use the next custom CSS code to disable content from the plugin:

body .etheme-sticky-cart .gift-cards_form { display: none !important; }

Best Regards,
8Themes Team
#344621 Copied
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