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There are elements that have stopped working after.

This topic has 13 replies, 3 voices, and was last updated 2 years, 11 months ago ago by Ismael

Ismael

Participant

December 14, 2021 at 10:08

There are elements that have stopped working after.

The only change I made yesterday was to update the Elementor plugin, but I tried to deactivate it and the problem persists, so I don’t know what it could be.

For example on the product page, I can’t see the different images of the product or display the tabs, I have also stopped working elements of the home page where images go.

Thank you.

Please, contact administrator
for this information.

#311816 Copied Theme version: 8.0.10

12 Answers

Rose Tyler

Support staff

December 14, 2021 at 13:44

Hello,

Download theme-init.php file from this page https://dropmefiles.com/gucd2 , and re-upload the file into xstore/framework folder via FTP.

Regards

#311844 Copied

Ismael

Participant

December 14, 2021 at 18:07

I have tried deactivating the Elementor plugin.

If I deactivate it, everything works fine. If I activate it, it crashes.

I understand that it is a problem of the last update (updated yesterday).

What solution or alternative is there to configure the pages without elementor?

I understand that it will be a conflict between the theme and the plugin.

Thank you.

#311881 Copied

Olga Barlow

Support staff

December 15, 2021 at 02:23

Hello,

Provide us with WP Dashboard and FTP access to your site, please.

Regards

#311922 Copied

Ismael

Participant

December 15, 2021 at 09:27

Okey.

If you activate the Elementor plugin (I have WPbakery active now because I have a broken site, you can deactivate it) you will see that there are elements that stop working.

Some examples are:
– I can’t see product images.
– The progress bar (sales booster) does not work.
– When you add products to the cart, the button keeps loading indefinitely.
– Products are not removed properly from the cart.
– And other functionalities.

I am waiting for the revision. Thank you.

Please contact administrator
for this information.

#311948 Copied

Olga Barlow

Support staff

December 15, 2021 at 23:52

Hello,

Can’t log in to your Dashboard. Could you, please, unlock access for Ukraine?

Regards

#312066 Copied

Ismael

Participant

December 16, 2021 at 08:24

can you retry access now?

If the problem persists, please tell me your IP so I can see if it is blocked in the system.

#312095 Copied

Olga Barlow

Support staff

December 16, 2021 at 12:35

Hello,

Still see the problem https://prnt.sc/239bxox
Add this IP 176.98.89.40

Regards

#312165 Copied

Ismael

Participant

December 16, 2021 at 13:48

The IP is now unblocked. You also have access from Ukraine.

Please try the access again.

Thank you.

#312180 Copied

Rose Tyler

Support staff

December 16, 2021 at 14:11

Hello,

Please check now, Elementor plugin is activated. I’ve disabled the beta “Improved Asset Loading” option of the Elementor plugin.

Regards

#312186 Copied

Ismael

Participant

December 16, 2021 at 15:16

Now everything seems to be working perfectly.

Where exactly is the “Improved Asset Loading” option located? In case it happens again in the future.

Thank you.

#312205 Copied

Rose Tyler

Support staff

December 16, 2021 at 16:11

You’re welcome! Elementor > Settings > Experiments – https://prnt.sc/23a6jnt

Regards

#312222 Copied

Ismael

Participant

December 16, 2021 at 17:00

Thank you again for your help and sorry for the inconvenience, as it was a simple matter.

#312236 Copied
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There are elements that have stopped working after.

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