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Header – Account Icon – Off Canvas did not properly aligned

This topic has 20 replies, 3 voices, and was last updated 1 years, 9 months ago ago by Yan

Yan

Participant

January 23, 2023 at 03:22

Hello, I have a problem with this Account – Off Canvas. It has been a few months hoping that the update will resolve, but in fact there is nothing change.

Please check the screenshot.

What do I have to do?

Thank you.

Please, contact administrator
for this information.

#344677 Copied Theme version: 9.0.2

19 Answers

Tony Rodriguez

Support staff

January 23, 2023 at 06:48

Hello @Yan,

We kindly request that you share your WordPress Admin URL and credentials with us in the private content area of this topic, as listed below. This will enable us to further investigate the issue and provide assistance.

WP Admin URL:
WP Admin Username:
WP Admin Password:

We thank you for your cooperation and look forward to your response.

Best Regards,
8Theme’s Team

#344689 Copied

Yan

Participant

January 23, 2023 at 10:26

Hello,

Before I do that, would you please let me know the ip address that will be used to login? Because I have activated the ip restriction.

Thank you.

#344719 Copied

Tony Rodriguez

Support staff

January 23, 2023 at 13:45

Hello Yan,

We do not have a static IP address, we have a dynamic one and we are accessing the site from Pakistan. We kindly request that you allow Pakistani IPs for a period of time.

Thank you for your understanding.

Best Regards,
8Themes Team

#344739 Copied

Yan

Participant

January 23, 2023 at 14:02

Hello,

I am sorry, there is no such Country whitelist. It is an automatic IP restrictions and the whitelist can be done by manual only.

Can we arrange time to do it?

#344744 Copied

Tony Rodriguez

Support staff

January 23, 2023 at 14:25

Hello Yan,

We are writing to request that you please whitelist our IP address, which is https://postimg.cc/BLjWRrYm, so that we can confirm.

Thank you for your assistance.

Best Regards,
8Theme’s Team

#344747 Copied

Yan

Participant

January 23, 2023 at 16:32

Hello,

I have whitelisted the given IP.

Please take a look inside and help me out 😀

Thank you.

Please contact administrator
for this information.

#344755 Copied

Tony Rodriguez

Support staff

January 24, 2023 at 06:01

Hello Yan,

We recently attempted to access your site and were prompted for a password. The link to the password is https://postimg.cc/pmQtX47d. Additionally, our IP address has changed to 182.189.94.143.

Best Regards,
8Theme’s Team

#344795 Copied

Yan

Participant

January 24, 2023 at 13:42

It is because you are using different ip address.

I will add it to whitelist.

#344874 Copied

Yan

Participant

January 24, 2023 at 13:43

I already whitelisted it.

#344875 Copied

Rose Tyler

Support staff

January 24, 2023 at 16:44

Hello, Yan

We apologize for the inconvenience, however, we are unable to access your site due to a different IP address. We suggest that you try the following solution for the My Account off-canvas spaces:
– go to Theme Options > Header Builder > Account > Computed Box > paddings – https://prnt.sc/DZQsLjyBHkaz

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Please contact administrator
for this information.

#344922 Copied

Yan

Participant

January 24, 2023 at 17:29

I will take a look over that

Thank you.

Please contact administrator
for this information.

#344933 Copied

Rose Tyler

Support staff

January 24, 2023 at 17:59

Hello, Yan

https://prnt.sc/PVAuHUbv5DR1 – there is “Sign in” popup that we can’t pass.
If you need assistance from our side still, please disable that popup or provide credentials.

Kind Regards,
8theme team

#344950 Copied

Yan

Participant

January 27, 2023 at 11:31

Hello,

i am sorry for late reply.

Please contact administrator
for this information.

#345218 Copied

Rose Tyler

Support staff

January 27, 2023 at 13:06

Hello, Yan

https://prnt.sc/dnFwhNYp_Cln Could you disable 2FA authentication?

Kind Regards,
8theme team

#345235 Copied

Yan

Participant

January 27, 2023 at 16:50

Yes.

Please contact administrator
for this information.

#345254 Copied

Rose Tyler

Support staff

January 27, 2023 at 17:19

Hello, Yan

We were able to access your website.
When clicking on the Account icon in the header, we do not see any issues with spaces. Please see the screenshot – https://prnt.sc/5iQNBHdJanCX
If you are seeing a different result on the website, this may be the result of a cache and you will need to clear your browser cache.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#345258 Copied

Yan

Participant

January 27, 2023 at 20:01

I see, thank you.

Then, how can I customize the account off canvas design to be like “Cart”, “wishlist” design?

I mean, the current design is plain (text with white bg).

#345262 Copied

Rose Tyler

Support staff

January 29, 2023 at 10:20

Hello, Yan

If you would like to request new features or settings, please post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our future updates.

Kind Regards,
8theme team

#345321 Copied

Yan

Participant

January 31, 2023 at 20:27

thank you.

#345643 Copied
Tagged: account icon, alignment, header, off canvas, themes, woocommerce, wordpress
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The issue related to '‘Header – Account Icon – Off Canvas did not properly aligned’' has been successfully resolved, and the topic is now closed for further responses

Header – Account Icon – Off Canvas did not properly aligned

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