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Header and footer disapeared on all pages

This topic has 2 replies, 2 voices, and was last updated 3 months, 3 weeks ago ago by Rose Tyler

sorrex

Participant

December 6, 2024 at 13:14

I have found that our website is out of order – header and footer do not appear on all pages. Last order we have received yesterday 15:45 – it should be working, because without it it should not be possible to access checkout. I do not thing that there was any WordPress update. Plugins were not updated as well as I update them manually. Anyway I tried to update needed and to switch off plugins, but it did not solve the problem. I have not modified anything on the site last few day.

Please, contact administrator
for this information.

#426668 Copied Theme version: 9.4.5

1 Answer

Rose Tyler

Support staff

December 6, 2024 at 13:30

Hello, Sorrex,

Thank you for reaching out to us.

Some hosting providers offer regular backup services for their customers, which can be invaluable for maintaining the integrity of your website’s data. We recommend contacting your hosting provider and requesting them to restore a backup of your site.

At this time, we do not have sufficient information to determine what actions may have caused the issue. We suggest reviewing who else has access to your website, as they may have inadvertently removed the header and footer content.

Best regards,
8Theme’s Team

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