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Header and menu issue on tablet showing up both desktop and mobile version.

This topic has 7 replies, 4 voices, and was last updated 6 months ago ago by Andrew Mitchell

  • Avatar: BRoAcademy
    My Little Lord Ltd
    Participant
    May 20, 2024 at 22:10

    Following the support on other post https://www.8theme.com/topic/xstore-not-saving-setting-and-discrepancy-between-live-view-and-editor-view/ I was hoping that all was sorted but new day ne issue:

    The menu on mobile has been fixed but now on tablet in ALL page excluded the home I have both the view of mobile and desktop together.

    I have attached the picture taken from Ipad air gen 3.

    Thanks in advance for your support

    Please, contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #396027 Copied Theme version: 9.3.10
    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 21, 2024 at 07:58

    Hello, BRoAcademy,

    Thank you for reaching out to us.

    We have reviewed your website and were unable to identify the issue mentioned. Could you please specify the screen size we should examine? Additionally, it would be helpful to know which browser you are using and if the problem occurs on a specific page.

    Best Regards,
    8Theme’s Team

    #396059 Copied
    Avatar: BRoAcademy
    My Little Lord Ltd
    Participant
    May 21, 2024 at 08:10

    Using ipad air gen 3, safari browser, ios 17.5 (2,224 x 1,668) px (264 ppi), ipad pro gen 2 2732×2048 px (264 PPI), safari browser, ios 17.5.

    Page affected: all pages with exception of home page.

    Have tested both with normal safari page and incognito page.

    Tested also with chrome on same device and same issue, not happening on iphone.

    Checked with android Samsung galaxy tab a8 and now same issue.

    The problem seems limited only on apple tablet

    #396063 Copied
    Avatar: BRoAcademy
    My Little Lord Ltd
    Participant
    May 21, 2024 at 09:25

    Hello please check private area, I have recorded the video of the problem

    Please contact administrator
    for this information.
    #396078 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 21, 2024 at 11:26

    Hello @My Little Lord Ltd,

    The issue you faced with was caused by WP Rocket cache settings. We added next exclutions for Optimize CSS Delivery option in WP Rocket settings -> https://prnt.sc/lovKDigcW7Ud and now you should not see double headers on devices.
    Please, clear your caches and check now !
    Waiting for your response !

    Kind regards, Jack Richardson
    The 8theme’s team

    #396092 Copied
    Avatar: BRoAcademy
    My Little Lord Ltd
    Participant
    May 21, 2024 at 12:39

    Hello,

    Yes I can confirm that currently the issue has been resolved.

    Thank you again for the help 🙂

    #396102 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 21, 2024 at 12:39

    Dear My Little Lord Ltd,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #396103 Copied

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The issue related to '‘Header and menu issue on tablet showing up both desktop and mobile version.’' has been successfully resolved, and the topic is now closed for further responses

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