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Header bug with single product builder - by Dayun

This topic has 10 replies, 4 voices, and was last updated 3 years, 3 months ago ago by Robert Hall

Dayun

Participant

May 29, 2021 at 16:02

I using the single product builder create a new product layout for accessories, https://prnt.sc/13jzvnt, after published, the header layout has some problem now, https://prnt.sc/13jzsyu .https://prnt.sc/13jztzz

Please, contact administrator
for this information.

#289338 Copied Theme version: 7.2 WooCommerce version: 5.3

9 Answers

Rose Tyler

Support staff

May 29, 2021 at 16:25

Hello,

Please provide temporary wp-admin and FTP access.

Regards

#289339 Copied

Dayun

Participant

June 13, 2021 at 06:43

Hi I will send you in private

Please contact administrator
for this information.

#290791 Copied

Rose Tyler

Support staff

June 13, 2021 at 07:14

Hello,

Thanks for the reply. Our technicians will continue to work on it after the weekend. We will let you know their answer.

Regards

#290792 Copied

Dayun

Participant

June 15, 2021 at 08:21

I update xtsore theme to the latest version,it seems the bug was disappeared.

#290948 Copied

Olga Barlow

Support staff

June 15, 2021 at 15:24

Hello,

Glad to hear that.

Regards

#290999 Copied

Dayun

Participant

June 18, 2021 at 03:21

but, now still have problems。need you guys help us fix it

Please contact administrator
for this information.

#291273 Copied

Rose Tyler

Support staff

June 18, 2021 at 16:02

Hello,

This problem (all is fine when you edit Single builder templates and click on Save, but once it clicked on Publish button the problem with the header occurs) was passed to our developers, they will continue work on it after the weekend.
Right now the header is correct on the mentioned product page, because we clicked on Save but not on publish. It is a temporary solution.

Regards

#291375 Copied

Dayun

Participant

August 6, 2021 at 06:47

could you please keep going to fix that issue?

#297900 Copied

Robert Hall

Support staff

August 9, 2021 at 03:39

Hi Dayun,

We have fixed your issue.

If you have any other question please do not hesitate to contact us again.

Regards

#298231 Copied
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