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Header builder templates not installing via Elementor

This topic has 8 replies, 3 voices, and was last updated 1 months, 1 weeks ago ago by Andrew Mitchell

Kimmy

Participant

October 16, 2024 at 21:54

I cloned my site & installed xStore and uninstalled my old theme and plugins.

I’m trying to edit the header with the builder but every time I insert a header demo template nothing happens.
I’ve tried other templates but none are working. Anytime I hit insert it loads and it takes me to an empty Elementor edit page.

#419044 Copied Theme version: 9.4.2

7 Answers

Tony Rodriguez

Support staff

October 17, 2024 at 06:51

Hello, @Kimmy,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Could you kindly provide a screenshot of the issue you are experiencing, along with your website’s WP-admin access in the private content area? This will allow us to investigate the matter and assist you more effectively.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#419061 Copied

Kimmy

Participant

October 17, 2024 at 13:05

Hi there,

Thanks for getting back to me.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#419179 Copied

Tony Rodriguez

Support staff

October 17, 2024 at 13:31

Hello, @Kimmy,

Thank you for your response.

We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and check your website to ensure everything is functioning as expected.

To edit the header, you can navigate to **XStore Builders > Header Builder** via Elementor and make the necessary updates according to your requirements.

For further guidance, please refer to our theme documentation available at the following link: [XStore Header Builder Documentation](https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/).

Should you have any additional questions or need further assistance, feel free to reach out.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#419189 Copied

Kimmy

Participant

October 17, 2024 at 14:58

Hi there,

Thank you! Its working now😊 Can you kindly advise what the issue was and how I could fix if I ever have that fault again?

#419207 Copied

Tony Rodriguez

Support staff

October 18, 2024 at 05:35

Hello, @Kimmy,

Thank you for your respnse.

The solution involved deactivating the Grid Container in the Elementor Settings.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team

#419290 Copied

Kimmy

Participant

October 18, 2024 at 08:37

Thank you🙏

#419325 Copied

Andrew Mitchell

Support staff

October 18, 2024 at 08:37

Dear Kimmy,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#419326 Copied
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The issue related to '‘Header builder templates not installing via Elementor’' has been successfully resolved, and the topic is now closed for further responses

Header builder templates not installing via Elementor

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