Header builder translation issues back again

This topic has 9 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Kristjan

  • Avatar: Kristjan_Rebane
    Kristjan
    Participant
    June 19, 2023 at 16:23

    All caching plugins and themes speed optimization is disabled.
    When I translate product search…, it gets translated and saved. Then I go and translate shopping cart, it gets translated but product search… is untranslated and so on.
    But page preview still shows correctly.
    And if I look up WPML string translations, then it shows [theme_mods_suutervis]search_placeholder_et-desktop as translated and correctly as well.

    8 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2023 at 16:53

    Hello, Kristjan,

    Thank you for getting in touch with us.

    Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    Also, create temporary wp-admin access, so we can check your settings.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Kristjan_Rebane
    Kristjan
    Participant
    June 20, 2023 at 15:59

    Sending the video.
    It seems like only the last change is kept and rest is set to default value.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2023 at 16:13

    Hello, Kristjan,

    Thank you for the detailed video.

    Please provide temporary wp-admin and FTP access, we need to check this problem more deeply.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Kristjan_Rebane
    Kristjan
    Participant
    June 21, 2023 at 10:55

    Sending access information.
    At the moment some caching options / plugins are turned on again.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 12:07

    Hello, Kristjan,

    Thank you for your response.

    We can’t log in – https://prnt.sc/cQNJueZuFyfK Please check the credentials.

    Also, please check our answer in the Private Content area.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Kristjan_Rebane
    Kristjan
    Participant
    June 21, 2023 at 13:03

    Sorry, wrong URL

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 13:41

    Hello, Kristjan,

    Thank you for your response.

    Please check screenshots in the Private Content area

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Kristjan_Rebane
    Kristjan
    Participant
    June 21, 2023 at 14:42

    UPDATE:

    As admin, I’m using english as the backend Language.

    Test admin user was set to use Site Default language, which is estonian.

    And I tried it out. If admins language is Site Default, there is no problem. If the admins language is set to english the problem exists.

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The issue related to '‘Header builder translation issues back again’' has been successfully resolved, and the topic is now closed for further responses

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