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Header Builder Was Disabled But Now It Is Gone and I Cannot Enable It

This topic has 4 replies, 3 voices, and was last updated 12 months ago ago by Rose Tyler

Cusp

Participant

April 13, 2024 at 09:41

Hi. I temporarily wanted to disable header builder in theme options but now it is nowhere to be found for me to enable is. I can still access the elementor header builder but not the 8theme customizable one. Any help would be appreciated.

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#391551 Copied Theme version: 9.3.6

3 Answers

Tony Rodriguez

Support staff

April 13, 2024 at 09:47

Hello, @Cusp,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you to solve your issue.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#391552 Copied

Cusp

Participant

April 13, 2024 at 10:01

Wow. You guys are quick to reply! Awesome. I’ll see if your advice works. If not, I’ll give you that info for further help. Thank you so much!

#391554 Copied

Rose Tyler

Support staff

April 13, 2024 at 10:20

Hello, @Cusp,

You’re welcome!

Also, please check Theme Options > General / Layout > if you have the Header Builder option there.

Best Regards,
8Theme’s Team.

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