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Header Builder Will not go to desktop view – also, when i make changes does not show until i close

This topic has 7 replies, 3 voices, and was last updated 8 months ago ago by jhawker81

jhawker81

Participant

March 14, 2024 at 23:18

Header Builder Will not go to desktop view – also, when I make changes, it does not show until I close.

#387003 Copied Theme version: 9.2.9

6 Answers

Tony Rodriguez

Support staff

March 15, 2024 at 07:10

Hello, @jhawker81,

Thank you so much for purchasing our theme and contacting our support center.

To assist you more effectively, could you kindly provide a screenshot of the issue you are encountering? This will enable us to gain a clearer understanding of the problem at hand.

Furthermore, we would appreciate it if you could securely share your WordPress administrative credentials with us in a private content area. This will allow us to thoroughly examine your settings and offer you the most appropriate assistance.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#387033 Copied

jhawker81

Participant

March 15, 2024 at 14:34

As you will see in the attachment, this is set on the desktop; however, it gives me the mobile view. Also, when I make any changes, it is not responsive. I need to close the builder to see the changes that I made.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#387108 Copied

Rose Tyler

Support staff

March 15, 2024 at 14:40

Hello, @jhawker81,

We are writing to express our gratitude for your swift response. However, we regret to inform you that we are currently unable to log in using the provided credentials.

To proceed with our services, we kindly request that you supply us with the correct wp-admin access details at your earliest convenience.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

#387110 Copied

jhawker81

Participant

March 15, 2024 at 14:53

login sent

Please contact administrator
for this information.

#387114 Copied

Rose Tyler

Support staff

March 15, 2024 at 15:18

Hello, @jhawker81,

We appreciate your prompt response.

We’ve changed the Starting Point Of The Mobile Header in Theme Options > General / Layout. Please clear the cache and check now.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team

#387118 Copied

jhawker81

Participant

March 15, 2024 at 16:02

Thank you for your prompt attention, excellent!

Please contact administrator
for this information.

#387126 Copied
Tagged: fixing woocommerce desktop view, header builder issues, troubleshooting wordpress header, woocommerce header builder issues, woocommerce template changes, wordpress desktop view problem, wordpress woocommerce updates delay
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The issue related to '‘Header Builder Will not go to desktop view – also, when i make changes does not show until i close’' has been successfully resolved, and the topic is now closed for further responses

Header Builder Will not go to desktop view – also, when i make changes does not show until i close

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