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Header cart widget destroyed after updating to Royal 2.9

This topic has 19 replies, 5 voices, and was last updated 8 years ago ago by Rose Tyler

sh70

Participant

January 23, 2017 at 23:04

Hello,

after updating theme Royal to version 2.9 the cart widget in header is destroyed.
I use a child theme, so all modifications are in that child theme.
Until today all theme updates went ok, but now i have heavy issues here.
Please have a look at the attached screenshots.

Header Royal 2.8

Header Royal 2.9

Thanks!
Best Regards
Steffen

#152856 Copied Theme version: 2.9 WooCommerce version: 2.6.13

18 Answers

Rose Tyler

Support staff

January 24, 2017 at 08:35

Hello,

Could you please provide a link to your website and wp-admin access in Private Content so we could check it?

Regards,
Rose Tyler.

#152867 Copied

Royalty

Participant

January 25, 2017 at 17:19

Exacetly the same bug here. I disabled all plugins except woocommerce and made a fresh and untouched install of royal version 2.9. the cart widget always shows the opened cart popup.

#153035 Copied

Royalty

Participant

January 25, 2017 at 17:21

Ah ok, I think I fixed this by deleting all products from the cart and the adding them again.

#153037 Copied

Jack Richardson

Support staff

January 25, 2017 at 17:36

Hello,

So is the issue resolved and we may close the topic?

Best regards,
Jack Richardson.

#153042 Copied

Royalty

Participant

January 25, 2017 at 17:37

For me its resolved, but I am not the one who opened this ticket.

#153043 Copied

sh70

Participant

January 25, 2017 at 18:06

For me it’s not resolved.
I send you login credentials in private content.

Please, contact administrator
for this information.

#153046 Copied

Rose Tyler

Support staff

January 26, 2017 at 08:48

Hello,

Please navigate to Dashboard > Theme options > Header and disable ‘Enable cart widget’ option http://prnt.sc/dzl5gm

Regards,
Rose Tyler.

#153081 Copied

sh70

Participant

January 26, 2017 at 12:31

??
I don’t understand.
If i disable the option i wouldn’t have any cart widget at all.
I don’t want to disable it, i want that it works correctly.
In Royal 2.8 it worked. After updating to 2.9, i have the described error.

#153110 Copied

Rose Tyler

Support staff

January 26, 2017 at 13:30

Hello,

Could you also give FTP credentials to check this issue?

Regards,
Rose Tyler.

#153114 Copied

sh70

Participant

January 26, 2017 at 14:24

I already gave.
Please look inside private content.

#153121 Copied

sh70

Participant

January 26, 2017 at 22:56

ok.
Here are the FTP-credentials in private content.

Please, contact administrator
for this information.

#153185 Copied

Eva Kemp

Participant

January 27, 2017 at 11:36

Hello @sh70,

I couldn’t log in with .htaccess credentials you provided.
Please check them.

Thank you.
Regards,
Eva Kemp.

#153223 Copied

sh70

Participant

January 27, 2017 at 14:09

The .htaccess credentials are correct. I just checked them twice.
They are case sensitive!

Please, contact administrator
for this information.

#153248 Copied

Jack Richardson

Support staff

January 28, 2017 at 09:45

Hello @sh70,

I checked the site and found that the issue persists only with your child theme. When I activated parent theme cart widget is shown properly.
So please check the modifications you made in the child theme.

Best regards,
Jack Richardson.

#153304 Copied

sh70

Participant

February 10, 2017 at 19:54

You are right.

But:
Why this happens only with the new version 2.9 of royal parent theme?
If i use former version 2.8 of parent theme, everything is perfect.
I don’t understand that.

(Note: If i disable my custom.css in child theme the problem persists.)

#154510 Copied

Eva Kemp

Participant

February 15, 2017 at 13:28

Hello @sh70,

Sorry for a delay.
What changes did you make in the child theme that caused the issue?
Please specify.

Thank you.
Regards,
Eva Kemp.

#154867 Copied

sh70

Participant

February 15, 2017 at 17:19

That’s the point!
I didn’t make any changes in the last months.
Until version 2.8 of parent theme everything looked perfect.
Since updating the parent theme to 2.9, i have this bug inside the header.
So the changes must be in the parent theme.
So my question is:
WHAT DID YOU CHANGE IN THE HEADER IN VERSION 2.9 ??

#154904 Copied

Rose Tyler

Support staff

February 20, 2017 at 14:56

Hello,

Sorry for a delay.
The new theme version includes many changes to the headers. Specifically, changed Ajax “Add To Cart”, widget cart, added custom header option. You can find changelog on TF site https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976?s_rank=6 http://prntscr.com/eb3v4c
You need to compare files of the child theme and parent to solve the issue.

Regards,
Rose Tyler.

#155244 Copied
Tagged: header cart widget, royal 2.9, updating, woocommerce, wordpress templates
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