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Header changed back to default - by RealWisdom

This topic has 10 replies, 4 voices, and was last updated 10 years, 3 months ago ago by Eva Kemp

RealWisdom

Participant

November 17, 2014 at 13:04

Hi,

The header section of my website suddenly changed from my logo back to the Royal Theme logo and the header 12 is no longer working. I tried to change it to other header options, just to check that it’s working but it wouldn’t change.

I’ve had to place my site in maintenance mode because my logo no longer displays itself and even menu changed back to the default one as well. Please I need help!

#24874 Copied

9 Answers

Eva Kemp

Participant

November 17, 2014 at 19:08

Hello,

Please provide us with wp-admin panel credentials in Private Content.
Also give us a link to your logo image and specify what header type you want to use.

Thank you.
Regards,
Eva Kemp.

#24968 Copied

RealWisdom

Participant

November 19, 2014 at 07:10

You said I should enter my response in the private content I’ve done this twice.

#25264 Copied

Eva Kemp

Participant

November 19, 2014 at 13:12

Hello,

We didn’t receive your message in private content.
When you post it you need also write some text in the main text editor as private content won’t be posted.

Please try to send it once more.

Thank you.
Regards,
Eva Kemp.

#25319 Copied

RealWisdom

Participant

November 19, 2014 at 21:11

I’m sending it over again

Please, contact administrator
for this information.

#25439 Copied

jedijonny

Participant

November 20, 2014 at 13:30

This has happened with ours as well. The logo section of the theme options does not have any affect on the header logo. Is there a resolution to this?

Please, contact administrator
for this information.

#25659 Copied

Robert Hall

Participant

November 20, 2014 at 13:41

Hello jedijonny,

Please provide us with wp-admin access in Private Content.

Regards,
Robert Hall.

#25660 Copied

Eva Kemp

Participant

November 20, 2014 at 14:56

Hello @RealWisdom,

The problem is caused by one of your plugins.
Please disable them one by one to find out what plugin is causing the issue.

Thank you.
Regards,
Eva Kemp.

#25678 Copied

jedijonny

Participant

November 22, 2014 at 13:48

Thanks Eva, it appears that it was the Pinterest-Verify-Meta-Tag plugin.

#26057 Copied

Eva Kemp

Participant

November 22, 2014 at 14:45

Hello @jedijonny,

You’re welcome.

Regards,
Eva Kemp.

#26068 Copied
Tagged: customize, default, header, themes, woocommerce, wordpress
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