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Header changes is not updating in the luxury jwellary theme

This topic has 11 replies, 2 voices, and was last updated 4 months, 1 weeks ago ago by Tony Rodriguez

shounak_65753

Participant

November 20, 2024 at 19:07

i have tried to do changes in the header part but its not changing i have attached the screens hot you can se i have edited all but still its not changing not even logo
please hemp to fix that

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#424428 Copied Theme version: 9.4.1

10 Answers

Tony Rodriguez

Support staff

November 21, 2024 at 05:53

Hello, @shounak_65753,

Thank you for contacting us and for using XStore.

Upon reviewing your website, we noticed that you are utilizing the header created through **XStore Builders > Header Builder via Elementor**.

If you would like to make changes to your header, please follow these steps:
1. Navigate to **XStore Builders > Header Builder via Elementor**.
2. Select the option to edit the header.
3. Make the desired modifications and update the header accordingly.

For further guidance, we kindly recommend referring to the steps outlined in our theme documentation, which can be accessed here: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

We trust this information will be helpful. Should you have any additional questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#424451 Copied

shounak_65753

Participant

November 21, 2024 at 11:39

but in the screenshot you can se i have tried using xstore header builder
stil its not updating
and aslo you can i ahve added one animation
so that if someone open the website
from fist they will see the header
and animation on whole screen

https://www.bulgari.com/en-in/

so for this i need to do this please fix this
i have done all settings but still its not going i in the hader section i have set logo in the mid
and other things like search bar and all i have seted it on right side
and on the left side i have added menus
but its not updateing please help me

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#424520 Copied

Tony Rodriguez

Support staff

November 21, 2024 at 12:11

Hello, @shounak_65753,

Could you kindly provide screenshots with clear markings indicating where you have added the widget in the header, but it is not appearing on the front end? This will help us better understand the issue.

Additionally, we would appreciate it if you could describe your request in detail, specifying exactly what you are trying to achieve or your desired outcome. This information will enable us to thoroughly review the matter and assist you more effectively.

We look forward to your response.

Best regards,
The 8Theme Team

#424532 Copied

shounak_65753

Participant

November 21, 2024 at 13:10

YOU CAN SEE IN THE SCREENSHOT
I HAVE UPDATED ALL THING FROM XSTORE HEADBUILDER BUT STILL IT IS NOT REFLECTING ON HEADER FRONTEND.

I HAVE CREATED MENUS TO SHOW ON THE LEFT SIDE OF LOGO ADDED THOSE MENUS IN MAIN MENU
YOU CAN CHECK THAT STILL IT IS NOT REFLECTING.
PLEASE RESOLVE THIS ISSUE
I HAVE ALSO CLEAR COOKIES AND CACHE BUT STILL ITS NOT UPDATEING.

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Tony Rodriguez

Support staff

November 21, 2024 at 14:17

Hello, @shounak_65753,

Thank you for providing the screenshots.

We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and revisit your site to verify the changes.

Additionally, you can customize the header according to your requirements by navigating to **XSTORE > Theme Options > Header Builder**. Once you have made the desired changes, please ensure to publish them.

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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#424560 Copied

shounak_65753

Participant

November 21, 2024 at 14:59

The issue seems to have been fixed, but I made updates to the header settings in the header builder. However, the menu on the left side of the logo is still not aligned properly in one line. Additionally, the menu is overlapping with the sticky header. I have set the header height to medium, but it still appears too large.

Before the fix, I had created a responsive animation section for all platforms. The animation was displayed correctly, but now on mobile screens, it is no longer responsive. The animation is showing only half of the screen. The header and the animation section are not aligned as they do on the desktop platform. The header and animation sections are now appearing as two separate sections, which is not the intended design.

Could you please fix these issues? I need to submit this project as soon as possible.

Thank you.

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#424566 Copied

shounak_65753

Participant

November 21, 2024 at 14:59

mobile view

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#424567 Copied

Tony Rodriguez

Support staff

November 22, 2024 at 05:33

Hello, @shounak_65753,

We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and revisit your website to verify the changes. Additionally, you can edit the header by navigating to **XStore > Theme Options > Header Builder**.

As part of our review, we have also tested your website on a personal mobile device and found no issues. The site appears to be functioning correctly.

We kindly recommend that you check your website on a real mobile device. If you continue to experience any issues, we request that you record a video demonstrating the problem and share it with us. Please also provide a detailed description of the issue so that we can investigate further and assist you more effectively.

For your reference, we have included a video in the private content area.

Thank you for your cooperation. Should you have any further questions or concerns, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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shounak_65753

Participant

November 22, 2024 at 10:53

HELLO BEFORE YOU HAVE RESOLVED THE ISSUE I HAVE CREATED RESPONSIVE ANMATION LAYTOUT AMD I HAVE CREATE ANIMATION ON FULL SCEEN ON MOBILE BUT AFTER YOU RESOLVED THIS ISSUE
ITS NOT LOOKING LIKE THAT CAN YOU PLEASE FIX THAT IAM TRYING TO DO THAT BUT ITS NOT UPDATING PLEASE FIX THIS
THANK YOU

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#424714 Copied

Tony Rodriguez

Support staff

November 22, 2024 at 11:58

Hello, @shounak_65753,

Thank you for your response.

Upon reviewing your website, we noticed that there is no **responsive animation layout** previously implemented.

If you had previously created a responsive animation layout, we kindly recommend reaching out to your service provider and requesting them to restore a backup of your site to recover the layout.

We hope this information is helpful. Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

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