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Header colours not changing when publishing

This topic has 5 replies, 3 voices, and was last updated 4 months, 1 weeks ago ago by Andrew Mitchell

VincentC

Participant

July 16, 2024 at 09:38

Hello,

Whenever I want to edit colours or socials on the header builder (via customizer) it doesn’t update it on the actual page. Check screenshots.

With the socials, I only have Facebook and Instagram selected but it still shows all of them.

Kind Regards,
Vincent

Files is visible for topic creator and
support staff only.

#405022 Copied Theme version: 9.3.15

4 Answers

Andrew Mitchell

Support staff

July 16, 2024 at 10:59

Hello VincentC,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
The 8Theme Team

#405075 Copied

VincentC

Participant

July 16, 2024 at 12:17

Hello,

Please check private content area

Kind Regards,

Please contact administrator
for this information.

#405113 Copied

Luca Rossi

Support staff

July 17, 2024 at 06:06

Dear Vincent,

We hope this message finds you well. We would like to inform you that we have identified and resolved the cache issue affecting your website. The W3 Total Cache plugin has been deactivated, and we are pleased to report that everything is now functioning correctly.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#405245 Copied

Andrew Mitchell

Support staff

August 16, 2024 at 14:10

Dear VincentC,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#410467 Copied
Tagged: customizing woocommerce, header colour issues, publishing problems, template customization, wordpress troubleshooting, wordpress woocommerce templates
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Header colours not changing when publishing

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