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Header Crash after update and Product gallery crash

This topic has 6 replies, 2 voices, and was last updated 3 years, 5 months ago ago by Olga Barlow

  • Avatar: The Hatt Market
    The Hatt Market
    Participant
    July 15, 2021 at 14:37

    after update the header crash and product gallery crash. huh

    #294235 Copied Theme version: .1.0
    5 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 15, 2021 at 14:38

    Hello,

    Did you clear the CDN cache and plugin cache after theme and XStore plugin update?

    Regards

    #294237 Copied
    Avatar: The Hatt Market
    The Hatt Market
    Participant
    July 15, 2021 at 14:45

    how i want to clear the CDN cache and plugin cache?

    #294239 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 15, 2021 at 15:03

    Hello,

    Follow the cache plugin docs (as a rule somewhere in the plugin settings depending on cache plugin youuse) and CDN docs https://support.cloudflare.com/hc/en-us/articles/200169246-Purging-cached-resources-from-Cloudflare

    Regards

    #294242 Copied
    Avatar: The Hatt Market
    The Hatt Market
    Participant
    July 15, 2021 at 15:06

    i already clear the cache, but still same. huhuh

    #294243 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 15, 2021 at 17:38

    Hello,

    Provide us with WP Dashboard and FTP access to your site, please. We’ll check the issue in more detail. Also, don’t forget to install Cloudflare plugin and login into the account to allow us to clear the cache from the WP Dashboard.

    Regards

    #294284 Copied
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