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Header disappeared and images not loading

This topic has 7 replies, 2 voices, and was last updated 2 years, 2 months ago ago by Tony Rodriguez

Kstb1979

Participant

September 29, 2022 at 04:59

Header on the webpage disappeared suddonly. and Images are not loading.

Please, contact administrator
for this information.

#335332 Copied Theme version: 8.3.2 WooCommerce version: 6.9.2

6 Answers

Tony Rodriguez

Support staff

September 29, 2022 at 07:28

Hello, @Kstb1979,

Actually, The issue appears because you update the theme core plugin to the latest version but not the theme so that’s why unexpected issues start appearing on the site. I just update the theme to the latest version and your issue was resolved. Check the resulting video for a better reference: https://streamable.com/y79rrz and now check back to your site after clearing the browser cache.

Regards 8Themes Team.

#335346 Copied

Kstb1979

Participant

September 29, 2022 at 17:38

still not done…checked on another mobile, incognito mode browser as well. woo-commerce update is there. Should i update it?

#335427 Copied

Kstb1979

Participant

September 29, 2022 at 19:37

I observe that in admin login all works fine but without login header missing, images not loading

#335429 Copied

Tony Rodriguez

Support staff

September 30, 2022 at 06:02

Hello, @Kstb1979,

Your issue is resolved now kindly check back to your site after clearing the browser cache. Check this image without login to your site: https://postimg.cc/Yvf6vML8 and watch this video from my personal mobile without login to your site: https://streamable.com/f063ju

The issue was caused by these two plugins, I just disabled the plugins, and your issue was resolved. (Jetpack and Jetpack Boost)

Regards 8Themes Team.

#335443 Copied

Kstb1979

Participant

September 30, 2022 at 06:42

Thanks Tony..it seems resolved now…woocommerce update is there do i update?

#335447 Copied

Tony Rodriguez

Support staff

September 30, 2022 at 07:12

Hello, @Kstb1979,

Yes, you can do it. Our theme XStore is compatible with the latest WooCommerce version (6.9.4).

Regards 8Themes Team.

#335451 Copied
Tagged: disappeared, header, images, loading, templates, woocommerce, wordpress
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