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Header , footer ……builders are not working through wp customizer

This topic has 6 replies, 2 voices, and was last updated 3 months, 2 weeks ago ago by Tony Rodriguez

Amineo

Participant

July 31, 2024 at 23:33

when I try to customize my store with xstore builder nothing happens , I can’t even see the green box that pops up when pointing with my mouse

this is the error from home page inspector

jqmigrate migrate is installed

Please, contact administrator
for this information.

#408185 Copied Theme version: 9.3.16

5 Answers

Tony Rodriguez

Support staff

August 1, 2024 at 06:44

Hello, @Amineo,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that you have the option to utilize the header builder via the customizer to tailor your website header according to your preferences.

To ensure optimal functionality and to prevent any potential issues, we advise you to select one header option while disabling the others. Please avoid using multiple header builders simultaneously (i.e., header builder via customizer and header builder via Elementor) to prevent any inconvenience.

We would also like to highlight that the new XStore header builder, accessible through Elementor, offers enhanced ease of use and greater flexibility. We encourage you to explore this option for a more intuitive editing experience. https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

2/ Please read our theme documentation about Footer builder here: https://www.8theme.com/documentation/documentation/xstore-builders/xstore-footer-builder-with-elementor

We hope you find this information useful. Should you have any further inquiries or require assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#408210 Copied

Amineo

Participant

August 1, 2024 at 11:06

the probleme is not with elementor it’s with xstore builder , I need it to add and delete things from the main header

#408261 Copied

Tony Rodriguez

Support staff

August 1, 2024 at 11:54

Hello, @Amineo,

Thank you for your response.

Upon reviewing your website, we have confirmed that your site’s header is being constructed using Elementor’s header builder. We have thoroughly examined the header through Elementor and found no issues.

To assist you further, we have created a detailed video tutorial that demonstrates the necessary steps for editing your header using Elementor. We kindly ask you to view the attached video and follow the outlined steps to customize your header as needed.

We trust this video will be helpful to you. Should you have any further questions or require additional assistance, please feel free to reach out.

You are welcome to modify the header according to your preferences and update it as required.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#408272 Copied

Amineo

Participant

August 1, 2024 at 12:19

thank you

#408280 Copied

Tony Rodriguez

Support staff

August 1, 2024 at 12:30

Hello, @Amineo,

You are welcome!

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#408287 Copied
Tagged: fix wp customizer issues, improve woocommerce theme functionality, resolve wp customizer problems, woocommerce theme troubleshooting, wordpress customizer solutions, wordpress header footer builders
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Header , footer ……builders are not working through wp customizer

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