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Header HTML Block problem - by Amaurydubois

This topic has 4 replies, 3 voices, and was last updated 3 years, 11 months ago ago by Olga Barlow

Amaurydubois

Participant

December 30, 2020 at 20:51

Hello,

I cannot edit the HTML blocks 2 and 3… and cannot add a link in the code, it is not clickable.
Check here: https://youtu.be/Y37WELoZI08

#266339 Copied Theme version: 7.2.2

3 Answers

Rose Tyler

Support staff

December 31, 2020 at 08:26

Hello,

Thanks for using our theme.
Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how it works then. Let us know the result.
Provide temporary wp-admin and FTP access https://prnt.sc/wdi321 , so we can take a closer look.

Regards

#266360 Copied

Amaurydubois

Participant

January 3, 2021 at 13:21

Hello,

I tried disabling the plugins but that didn’t help the problem.

Thank you

Please contact administrator
for this information.

#266544 Copied

Olga Barlow

Support staff

January 4, 2021 at 16:40

Hello,

What WP Dashboard user and pass could we use to log in to your backend? We need to check the issue.

Regards

#266682 Copied
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